Management

The Coffee Stain Theory illustrates why little things matter to the customer experience. Lab operators share their strategies for creating a stain-free first impression.

Julie Woolf, Argen COO, details how she and her team implemented Lean to sreamline processes, eliminate waste, reduce labor costs and improve products.

Harvest Dental Founder and CEO Sasha Der Avanessian shares leadership principles he's learned during his entrepreneurial journey.

How to root out problem employees during the hiring process and what to do if you realize you already have one on staff.

The myriad human resources apps available today enable lab owners to manage payroll, paid time off (PTO), benefits and personnel and, when accessed on mobile devices, offer on-the-go convenience and efficiency for the entire staff. Here are four ways lab operators are using apps to automate their HR...

Laboratory owners share a host of strategies for increasing revenue streams from existing clients—while simultaneously enhancing long-term loyalty—and there’s a tactic for every size lab and budget:

Whether you’re just starting to outsource or looking for a new subcontractor, here are 10 tips to help you find the best partner and make the most of your relationship.

David Lesh shows the key considerations every lab owner should take into account when creating a budget.

Originally developed for storing Class II narcotics in medical settings, Zimbis smart cabinets are proving to be a valuable inventory management tool for laboratories.

The number of in-house laboratories in the U.S. is growing, largely driven by the increasing use of digital technology.

Lab Owner Mike Farago, Concord Dental Lab, shares his savvy prepayment strategy that has boosted his year-end cash flow.

Get the scoop on how tech-savvy Christian Saurman developed his own lab management software and customer portal for his company, NEO Lab, Andover, MA; it was the best investment he ever made—and the hardest.

When planning to exit from your lab, there are important factors to consider beyond your last day of work. Larry Weiss, CPA, CEPA®, offers advice for small lab owners to help design the best path for you, your business and your employees.

Lab owners share their strategies for creating an environment that fosters teamwork, empowers employees, recognizes their achievements, supports work/life balance, and provides both financial and career growth opportunities.