Tough Customers: When It's Time to Say Goodbye
Posted Oct 18, 2022 in Management
A dentist-client with unrealistic expectations, consistently late payments or a high remake factor:
how do you know when enough is enough? Two laboratory owners—who prefer to remain
anonymous due to the sensitive nature of the topic—share what led them to “fire” a client
and the impact it had on their businesses.
Don’t Sacrifice Your Drive and Passion:
When we opened our lab, my husband and I had the goal of working with a specific type of client: an education- and communication-driven dentist who truly values a partnership, is focused on quality care and makes the patient a priority. The ideal dentist would have a great office team with whom we could also build relationships. Sound like a fairy tale? We are fortunate to work with many exactly like this.
A few years ago, we landed “the” big account—a multi-dentist practice with big producers—and soon learned they didn’t...
