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A few months ago, my son turned me on to two television reality shows that I feel have merit for anyone who runs a small business or aspires to: The Profit, on CNBC, showcasing the multi-talented Marcus Lemonis, serial entrepreneur and CEO of Camping World; and Fox’s Kitchen Nightmares, starring restaurateur, Chef Gordon Ramsay. Unfortunately, Ramsay retired this series at the end of 2014. Fortunately, there are 123 episodes you can watch on YouTube.
Say what you will about reality TV; these shows are like business school by proxy.
Without knowing any particular market, Lemonis attempts to...
- April 2014
Henry Schein previewed Labnext, its new cloud-based lab management software specifically designed for digital dentistry. The open system integrates with a wide variety of scanners, design software and popular practice management software packages.
“Labnext is tightly integrated with Henry Schein’s DDX (Digital Dental Exchange). For the first time, the lab has a direct link to the doctor’s management software,” said Sandy MacDonald, Product Manager.
Other key features include:
Case management tools including HIPAA-compliant digital file transfer and storage.
- February 2014
"Let me invite you into the pages of Lab Management Today...our goal is to give you the tools you need to build a better, more profitable, smoothly operating dental laboratory business," wrote Publisher Judy Fishman in Lab Management Today's inaugural issue.
After its first few months, it became clear that LMT was destined to be more than just another industry trade magazine. LMT quickly earned its reputation as the "Go-To" resource for business, marketing and management strategies. We devised several ground-breaking crown experiments, created the much-anticipated biennial Wage and...
- September 2013
On the heels of LMT's September special coverage, The Changing Landscape of Dentistry, about the changing demographics, business models and other factors influencing your client base, the ADA just released an in-depth report, A Profession in Transition: Key Forces Reshaping the Dental Landscape, touching on many of the same topics.
Here are some key findings from the report:
Per capita expenditures are expected to grow over the coming decades, but at a very slow rate. In 2010, per capita dental expenditures were $269. Projected expenditures range from a conservative $277 to an optimistic $325...
Thanks to the advent of digital technology, many laboratory owners and managers are discovering new business models and finding ways to reinvent their businesses and reinvigorate their careers. Here are the stories of three lab owners/managers who have done so using Sirona Dental, Inc.'s CEREC Acquistion Centers, Sirona Connect.
- April 2013
In the latest installment of Barry D. The Lab Guy, Laboratory Owner Mike Hill explains his strategies for protecting the bottom line.
- February 2012
Have an ingenious marketing strategy? Innovative cost-cutting idea? New way to streamline production? Share your best business boosting strategies with over 3,000 of your peers on THE BRIDGE!
8 Faster, Smarter, Better Management Strategies to Boost Your Business: We Want to Hear Your Management Strategies
Problem: I'd like to implement pre-scheduling to help make our workload more consistent; we're overwhelmed one day and slow the next.
Strategy: Pre-scheduling—where the laboratory, rather than the dentist, determines the turnaround time for each case—helps ensure an even workflow, which minimizes the pressure of deadlines and enables a technician to focus on his product quality.
For example, some laboratories use a manual pre-scheduling system. Each technician has a designated block of time and pre-determined number of units he can handle per day. As cases come in, the office manager...
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3 Faster, Smarter, Better Customer Service Strategies to Boost Your Business: What Are Your Secrets For Excellent Customer Service?
In this economy, working faster, smarter, better is the key to riding out the storm. Here are 3 easy-to-implement tips that can lead to a leaner, meaner, more efficient laboratory operation.
Problem: I want to find a concrete way to reward customers who have remained loyal to us and haven't been lured away by lower prices in this economy.
Strategy: Consider a loyalty rewards program; many laboratories have programs that award dentist-clients cash, credit or even travel credits equal to 2-5% of their total volume. In 2009, Doug Egts, Owner of Esthetic Dental Creations in Rawson, OH, was spurred...
- November 2011
Loyalty rewards programs are an effective way to maintain strong relationships with your top clients, encourage their repeat business, optimize cross-selling opportunities and regulate cash flow.
- September 2011
Though the number of accredited dental technology programs is dwindling, two programs on opposite coastsâLos Angeles City College and New York City College of Technologyâcontinue to be successful, thanks in part to the dedication of the program direc
Glidewell Laboratories is once again âcrossing the traditional boundaries of dental technologyâ with the opening of its 2,800-sq-ft, state-of-the-art training, education and technology demonstration facility.
- April 2011
To charge or not to charge for remakes is an issue that often divides lab owners. LMTâs exclusive Remake Survey looks at how your peers are handling cases gone wrong.
In the face of the ongoing credit crunch and sluggish cash flows, some small businesses are turning to bartering--the age-old exchange of goods and services--but with a modern twist.
Here's how it works for a laboratory: you join a barter exchange website and provide restorative services to dentists who are members of the same exchange. In return, you earn credits--or "barter dollars"--you can use to purchase products or services from any other exchange member. In effect, it's like trading a restoration for a paint job in the lab or maintenance on your delivery car.
If your workload is...
Businesses that help integrate the outside personal life of the worker with his or her inside organizational life are aligned companies...
By outsourcing the human resources functions of their businesses to professional employer organizations (PEO), lab owners gain a valuable partner with personnel management expertise...
What does it take to be a successful laboratory manager? Technicians who have transitioned into management positions share their real-world perspectives on how to make it.
Thanks to advances in CAD/CAM technology, immediate-loading implants and internal connection designs, implants are becoming the restorative dentist's first choice in tooth replacement.
The removables market continues to thrive thanks to a growing demand from an aging population, increasing consumer awareness of esthetic dentistry, and product and technological developments. Two of the marketâs key growth areas are implant-retained
If you don't charge for remakes or at least have some acceptable guidelines in place, your laboratoryâs bottom line could suffer. Monitoring, prevention and communication are key to minimizing remakes.
Five laboratory owners offer their strategies for keeping accounts receivable in check in this tough economy. Plus: red flags that should give you pause.
It's a wisdom shared by all experienced lab owners: managerial skills don't always go hand-in-hand with technical skills. Knowing that, how can you identify the right people for department management positions?
Experimenting with new products? Adding new equipment? Learn how to turn your research and experimentation efforts into dollars for your laboratory; this is especially good news for million-dollar-plus labs.
Over one-third of respondents to LMTâs 2008 Fee Survey say their profitability has increased in the last two years. Here are the top five strategies theyâre using to boost their bottom lines:
Statistically, 18% of customers are considered âslowâ payers and 2% have no intention of ever paying. Chasing deadbeats can be time-consuming and even uncomfortable. However, by taking a proactive, preventive approach and staying on top of delinquent
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