Business Management Articles

Several years ago we received a case that sparked a complete shift in the way our lab is run. A doctor asked us to make two zirconia crowns for a 17-year-old girl. The crowns were to replace teeth #8-9 and the prescription specified that the length of the centrals be 18mm long! We called to clarify the instructions and the doctor confirmed that the patient had a standard bite, nothing was out of proportion and that she wanted teeth that were 18mm long.

Over the course of five phone calls, we presented every possible failure scenario. The doctor insisted: 18mm. In the end, we produced and delivered...

Thanks to the advent of digital technology, many laboratory owners and managers are discovering new business models and finding ways to reinvent their businesses and reinvigorate their careers. Here are the stories of three lab owners/managers who have done so using Sirona Dental, Inc.'s CEREC Acquistion Centers, Sirona Connect.

In the latest installment of Barry D. The Lab Guy, Laboratory Owner Mike Hill explains his strategies for protecting the bottom line.

With standing ovations for the last two presentations—by Mark Murphy, DDS, FAGD and Gordon Christensen, DDS, MSD, PhD—it was clear that the mood among attendees of the 2013 V21 Meeting at Caesars Palace in Las Vegas was upbeat and keenly focused on everything digital.

Have an ingenious marketing strategy? Innovative cost-cutting idea? New way to streamline production? Share your best business boosting strategies with over 3,000 of your peers on THE BRIDGE!

Problem: I'd like to implement pre-scheduling to help make our workload more consistent; we're overwhelmed one day and slow the next.

Strategy: Pre-scheduling—where the laboratory, rather than the dentist, determines the turnaround time for each case—helps ensure an even workflow, which minimizes the pressure of deadlines and enables a technician to focus on his product quality.

For example, some laboratories use a manual pre-scheduling system. Each technician has a designated block of time and pre-determined number of units he can handle per day. As cases come in, the office manager...

Find out how respondents to LMT's 2000 State of the Industry survey feel about the economic health of their laboratories and their workloads, how owners’ salaries have changed in the past decade and what is in store for the future of our industry.

Nine industry panelists speak to an audience of approximately 50 lab owners and technicians at the State of the Profession II meeting in Lisle, Illinois.

Owner creates network of laboratories from Canada to U.S.

Four family members comprise the staff of Pro Dental Art in Titusville, FL.

Implementing a quality management system can offer a wealth of benefits to your laboratory: streamline your operations, cut costs, help train staff, increase customer satisfaction and safety, and help you comply with FDA regulations.