Kuwata Pan Dent: Cleanliness and Organization Augment ISO Compliance
Posted Mar 23, 2016 in Labs & Profiles
Kuwata Pan Dent, founded by Masahiro Kuwata, was one of the first laboratories in the U.S. to achieve ISO 9001 certification in 2000, validating that it has established and thoroughly documented a quality management system. Since ISO certification is an ongoing process, the Cedar Knolls, NJ, full service lab has been recertified five times since then.
ISO certification ensures that there’s a systematic way of doing things and that employee responsibilities and accountability are well defined. There is an emphasis on continuous improvement and finding more efficient ways of working together, reducing waste and improving the customer experience.
A key part of that continuous improvement and efficiency is the cleanliness and organization of Kuwata Pan Dent’s 12,000-sq-ft facility. Bright and spacious, each of the 47 employees has an organized workspace, complete with printed work instructions—such as flow charts showing customer preferences and protocols...
