29 Tips to Maximize Your Connection With Dentist-Clients

From consistency and good service to referrals and successful seminars, these tips and techniques help you maintain the relationships you have and find the customers you want.

Make Consistency King

Inconsistent quality is the number one reason dentists switch laboratories. But, as you know, the technical variables and realities of laboratory production and workflow demands make achieving consistency inherently challenging. Here are some steps to getting your laboratory on track:

1. Get employees on board. Thorough training is the key to giving them a clear understanding of your expectations, how to achieve them and their role in the overall production process.

2. Develop procedure manuals. Documented step-by-step procedures give technicians a point of reference. It can be a time-consuming process but owners who have written manuals say they eliminate a lot of mistakes and significantly reduce...