April 2007

In the Crown Experiment, our dentist-consultant who sent out the impressions was a first-time client to these laboratories. Talk about not making a good first impression!

Experts say you should be thinking about how you'll retire from the moment you open your doors; at the very least, you should begin formulating your plan 10 to 15 years in advance of your expected retirement date.

You know what they say: you never get a second chance to make a first impression. Here are five ways to cultivate loyalty and make sure first-time customers become long-term clients.

LMT explains the application process for obtaining a J-1 visa, which allows overseas technicians to train in U.S. laboratories for up to 18 months.