My Extra Degree: Safeguarding the Dentist's Reputation

By LMT Communications, Inc.

Posted Sep 12, 2017 in Management

“My lab has more than one extra degree; the temperature here is about 230oF!” says Joseph Nelson, Owner, The Other Lab, Waynesboro, VA. “I’m the chief tooth geek, driver, plaster monkey, janitor and admin assistant and I never forget that the dentist is entrusting me with his reputation and patient relationships; I take that very seriously.


“My focus is on denture and RPD relines and repairs. Cases are always returned as soon as they are done, even if it’s two days early. Most offices have no-shows in their schedule they’d like to fill, and a patient who gets something faster is a happy patient.


“Details matter, all of them. No sloppy work allowed. Repairs are done so well that some clients have had difficulty telling where a denture or partial broke or which tooth or clasp was added. 


“Chairside consulting is a must. I don’t claim to know...

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About The Author

  • LMT Communications, Inc.

    LMT Communications delivers the business strategies, information, dental laboratory news and education that dental laboratory decision-makers need to succeed. In Print. In Person. Online.

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