Why Dentists Switch Laboratories

By LMT Communications, Inc.

Posted Mar 05, 2019 in Management

In LMT’s joint survey with Dental Economics, 46% of dentists say they’ve switched their primary laboratory—meaning the one they use most often—in the last five years. Here’s what leads them to end laboratory relationships and what they look for next time around. 


The more things change, the more they remain the same: while dentistry has undergone unprecedented changes over the last 25 years, the number-one reason dentists switch laboratories has steadfastly remained the same: inconsistent quality.


Dentists first told us this in 1994 and have emphasized it in all of our dentist surveys since, including the most recent one conducted with Dental Economics (click here for survey demographics), where 71% said inconsistent work was the impetus...

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About The Author

  • LMT Communications, Inc.

    LMT Communications delivers the business strategies, information, dental laboratory news and education that dental laboratory decision-makers need to succeed. In Print. In Person. Online.

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  • Paul Intino Image
    Paul Intino · Director Of Business Development · Utica, NY

    Let me say more. I believe laboratories do Dentists and Dentistry a grave injustice by NOT telling the TRUTH. I don't need a survey or a study to tell you that MOST labs do very good work. 80% of the equation is determined by what the Dentist provides. In my laboratory, we take 1000% responsibility for...[More]

  • Paul Intino Image
    Paul Intino · Director Of Business Development · Utica, NY

    When or where does the laboratory share what THEY get to work with??

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