Reader Priorities for 2024: Expanding Client Bases, Boosting Relationships

By Kelly Fessel Carr

Posted Jan 08, 2024 in Publisher's Page

The results of our Planning for 2024 Survey bring good news: 79% of respondents have an optimistic outlook for their labs this year; this number is up nine percentage points from last year and up 19 percentage points from 2022. It’s encouraging to see that the level of business confidence among lab operators continues to trend upward! (You’ll find the full report on page 62.)


The number one growth strategy for 2024 among our respondents is expanding their client base. For example, Scott Emett, Manager, Digital Concepts, Saint George, UT, is focusing on slow, selective growth. “There are a few ways to be selective. If we’ve worked for a dentist in the past, he may be worth our time and effort to get him back. Or, if I hear good things about a certain practice, I’ll pursue it. The main thing is to visit dental offices, find out their concerns...

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About The Author

  • Kelly Fessel Carr

    Associate Publisher / Editor at LMT Communications, Inc. · Newtown, CT

    At the helm of the magazine for over 35 years, Kelly is the heart and soul of the editorial department, guiding and shaping our coverage - both in print and online - to bring dental laboratory decision-makers the news and...

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