In the Foxhole Together: How to Have the Most Successful Client Relationships

LMT interviews Terry Fohey, CDT, who has brought the concept of collaboration to a whole new level at NuCraft Dental Arts in Bogart, GA.

When he first started his career in the 1970s in a high-volume production lab, Terry Fohey, CDT, was quickly discouraged by the dentist-clients' lack of commitment to quality and unwillingness to give the laboratory what it needed. "I thought to myself, 'what a fraud' and considered looking for another career," he says. "But my father reminded me there are always two sides to every story. I started investigating other approaches and philosophies and discovered Dr. Peter Dawson."

During that time, Fohey also met Dr. Thomas McDonald, of nearby Athens, GA, who mentored him in the concept of high-end dentistry and introduced him to other like-minded dentists. Fohey had found his passion; he immersed himself in the teachings of those clinicians advocating a team approach and began to build his laboratory, NuCraft...