Heartland Dental's Digital Denture Journey: Lessons from 1,500 TrueDent Cases
Posted Sep 09, 2025 in Technical
I’ll be honest: two years ago, if you’d told me I’d be excited to see dentures on my schedule, I would have laughed. I absolutely loathed complete dentures. Like many dentists, I viewed them as a necessary evil: time-consuming, unpredictable and, frankly, painful for everyone involved.
Today, dentures represent some of my most predictable procedures with the shortest chairtimes. This transformation didn’t happen overnight, and it certainly wasn’t without its challenges.
The Problem We Needed to Solve
As the largest DSO in the country with 3,000+ supported dentists in over 1,800 supported offices, Heartland faced a significant issue: approximately 1,000 of our doctors simply weren’t doing complete dentures and the ones who were doing them were using local labs instead of our network of Diamond Trusted Labs (DTLs). The math was eye opening: PPO reimbursement rates weren’t increasing while lab...
