Focus of Vision21: Exceptional Performance

Don't impose limits on your potential for growth," said Keith McFarland, author of The Breakthrough Company: How Everyday Companies Achieve Extraordinary Results and Bounce: The Art of Turning Tough Times into Triumph.

Speaking at the NADL's January Vision 21 meeting in Las Vegas, McFarland shared crisp aphorisms describing breakthrough performers: "It's not what you make but what you make of it. It's not how you're wired, it's how you wire your organization. Don't build a company that depends on you for its success. Make your company a place where ordinary people can do extraordinary things."

As a leader, he says, laboratory owners need to absorb staff anxieties when times are tough. Creative problem solving cannot take place when energy is focused on the anxieties of the issues you face.

In times of great change, such as the one we're experiencing in dental technology now, there is fear about what's going to happen and what will happen if we don't adapt. The...