Case Consultation Goes High Tech

Troubleshooting at Frontier Dental Laboratories just got easier. The laboratory has implemented a new on-line video conferencing service, VideoScript, that allows the laboratory and the dentist to have a live, face-to-face meeting on the Internet. While the service may be used for general case planning in the future, for now it's proving to be a valuable tool for when the laboratory has a specific question or concern on a particular case.

"Verbally explaining a problem with a case has always been difficult," says Garrett Caldwell, vice president of the 100-employee operation. For instance, the laboratory recently had a concern about the tissue placement on an out-of-state client's case. "We simply called the doctor, and in under three minutes we were able to show him live images on his computer, just like we were sitting right next to him," says Caldwell. "We were able to make changes right away without any delays and without having to redo the entire...