Complex cases are more prevalent today than ever before and laboratories with the ability to restore these cases are positioned for future success. Today's technician needs a solid foundation of knowledge to control case outcome and esthetic success. Peter Pizzi, CDT, MDT, TFNGS, covers a variety of topics including patient-guided communication tools; replacement, reposition or restoring options; understanding tooth position and the use of pink ceramics; and implant options to simplify complex case design.