To Overcome Grim Economic Challenges, Laboratory Breathes Life Into Service Effort

Maribeth Marsico · Management · Mar 2012

  • Kelly Fessel Carr

    Associate Publisher/Editor at LMT Communications, Inc.

    More news about Jesse & Frichtel Dental Labs: It received an award from Nobel Biocare in recognition of the lab's partnership with the company and its continued contribution to the art and science of implant dentistry. Pictured are, from left to right: Byron Moore, Nobel Biocare Regional Sales Manager, Great Lakes Region; Sven Jesse, Co-Owner, Jesse & Frichtel Dental Labs; Michael van den Kolk, Vice President of Sales, U.S., for Nobel Biocare; Mark Frichtel, Co-Owner, Jesse & Frichtel Dental Labs; John vanDyck, Director of NobelProcera North America; Laura Hurson, Vice President Customer Relations, Nobel Biocare; and Tad Thompson, Nobel Biocare Laboratory Sales Representative.

  • Frichtel found half of the patients whose cases were at the lab when the clinics closed their doors.

  • Sven Jesse (left) and Mark Frichtel, Owners of Jesse and Frichtel Dental Labs, re-tooled their organization in response to customer feedback.

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