How are you managing your competitive advantage (differential) versus your competitors? what are you...See more doing to increase your CA as we start to move in 2012?
Dental Lab Technology
Competitive advantage is a function of strategy that puts the firm in a better position than its rivals to create economic value for its customers â...See more Bruce Henderson Competitive strategy is about being different. It means deliberately choosing a different set of activities to deliver a unique mix of value - Porter
88% of respondents have shifted responsibilities of some employees 17% have eliminated technicians 16% have added new technicians 12% have had to hire employees with a different skill set 9% have started hiring “off the street” employees with no dental technology experience (percentages total more than 100 because respondents could select more than one answer)
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