Kuwata Pan Dent: ISO Certification Puts Staff on Same Page
Posted Apr 01, 2014 in Labs & Profiles
The staff at Kuwata Pan Dent share a passion for perfection.
Cedar Knolls, NJ
Owners: Yukio Otsubo, President; Yoshinobu Umeda,
Vice President; and Ikuzo Enoki, Production Manager
41 employees
In January 2000, Kuwata Pan Dent, founded by Masahiro Kuwata, became one of the first laboratories in the U.S. to achieve ISO 9001 certification, verifying that it has established and thoroughly documented a quality management system; the lab has been recertified four times since 2000.
Not only does ISO certification ensure consistent quality products and services, for its staff members it means responsibilities and accountability are well defined, there’s a systematic way of doing things and everyone is on the same page. There is an emphasis on continuous improvement and finding more efficient ways of working together, reducing waste and improving the customer experience.
“Because we adhere to ISO standards, our staff is very professional,...
