Incisal Edge, Inc. and Jensen Dental: Personal Touch and Education Key to 15-Year Partnership

In this economy, laboratory owners are searching for ways to streamline operations and maximize their staff potential to the fullest. For Incisal Edge, Inc., an 11-person full service lab in Worcester, Massachusetts, the Pulse Interface Press-to-Metal® system from Jensen Dental has been the ticket to increasing efficiency.

"Technicians, especially ceramists, are hard to find. Using Pulse Interface, our waxers are becoming ceramists and we're able to do more work with the same number of people. It's great for our workflow," says Steven Stella, who co-owns the lab with Patty Webster and Jeff Nahkala.

In addition to the labor savings, the system also helps reduce inventory costs because it includes just five ingots that can be used to achieve 16 Vita® shades. "We've been loyal Jensen customers for 15 years and one reason is that the reps understand our business, and recommend solutions and techniques they believe will make our product...