How We Eliminated C&B and Became a Small, High-Quality Denture Lab
Posted Feb 23, 2018 in Labs & Profiles
We started to think about eliminating the C&B department altogehter, which was scary....But when Amanda ran the numbers, she found that if we eliminated the costs of the C&B department....we could maintain almost the same level of profit. ~ Jeremiah Nass, CDT, DTG
In 2014, my parents decided to retire and my wife Amanda and I bought their eight-person laboratory, a high-volume, full service operation they opened nearly 30 years earlier. I had been working there as a denture technician since 2000 and would handle the technical side of the lab, while Amanda, who holds a degree in accounting, would handle the business end.
It sounded like the ideal plan but, almost from day one, the C&B department was a challenge. When my mom retired, we lost her as our head ceramist and we began having some quality issues with the remaining two employees. Since I’m a denture technician, when a dentist would call with...
