H&O Dental Lab: Open Communication a Priority

By Kelly Fessel Carr

Posted Mar 27, 2014 in Labs & Profiles

President Lynn Jenkins places a high value on honesty and open communication.

Manchester, NH


Owner: National Dentex; Lab President: Lynn Jenkins


108 employees


“H&O Dental Lab valuescomplete honesty and trust; open, two-way communication; mutual respect; individual accountability; and total commitment. Management always acknowledges team member accomplishments such as first, fifth, 10th, 15th, 20th and 25th anniversaries; perfect attendance; and achieving CDT certification. We also have monthly themed events for various holidays and traditions.


To ensure open communication, we have morning huddles, a 15-minute meeting during which each section leader discusses the upcoming day; weekly department meetings; and quarterly lab-wide meetings. To encourage people to share their ideas, the lab recently installed a suggestion box and conducts team surveys and focus groups to measure the effectiveness of communication strategies and discuss ways to further encourage open-door policies....

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About The Author

  • Kelly Fessel Carr

    Associate Publisher / Editor at LMT Communications, Inc. · Newtown, CT

    At the helm of the magazine for over 35 years, Kelly is the heart and soul of the editorial department, guiding and shaping our coverage - both in print and online - to bring dental laboratory decision-makers the news and...

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