Excel Studios: Joined Together by a Commitment to Service

By Maribeth Marsico

Posted Mar 31, 2014 in Labs & Profiles

From l. to r.: Walter Orellana with Owners of Excel Studios, James Hartzel, DDS, CDT, and Edwin Fajardo.

Chatsworth, CA


Owner: Dr. James Hartzel, CDT, and Edwin Fajardo


35 Employees


“One day, we knew we weren’t going to make the shipping deadline for a case for one of our larger  accounts on the East Coast. But we also knew we weren’t going to let that client down. The case was finished at 8:00pm and I was at the airport within an hour; 12 hours, four flights, two cab rides and a bunch of protein bars later, I was delivering that case to the dental office as the patient was walking in.


To me, my travel experience speaks volumes about the culture of this laboratory: we will always go the extra mile to keep our customers happy. Because Dr. Hartzel is a retired dentist as well as a technician, he’s able to give us all a unique perspective on what our dentist-clients really need from us. I’m really thankful to be part of a team that is so passionate about our work and our clients. 


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About The Author

  • Maribeth Marsico

    Senior Editor at LMT Communications, Inc. · Cheshire, CT

    A 30-year veteran of the editorial department, Maribeth loves getting to the heart of the story. She especially enjoys creating and analyzing reader surveys and staying in touch with our readers.

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