DSG Turns Up the Heat to Meet Industry Changes Head-on

"Ensuring a prosperous future in today's climate is a lot like making a soup - you have to focus on the ingredients to achieve a successful result. And the more you heat it up, the better it gets," industry veteran George Obst told attendees at the Dental Services Group (DSG) annual meeting in January.

The meeting, held every year in Tempe, Arizona, is well-regarded for its open environment and palpable sense of camaraderie among the laboratories, including the affiliate members - independent laboratories that aren't owned by DSG but derive a range of membership benefits.

With the theme Gateway to the Future, this year's event emphasized management and leadership, new technology and customer service. Obst, chairman emeritus of DSG, noted during his opening comments that, in terms of customer service, the bar is being raised in our industry every day. "Service is a prerequisite to predictable growth in every one of our businesses," he said. "Quality...