Digital Impressions: How One Lab is Getting its Clients On Board
Posted Dec 11, 2014 in Labs & Profiles
About five years ago, The Dental Laboratory Group (DLG) was well on its way to becoming a digital operation. The Staten Island, NY, facility had invested in several scanners and 3D printers and had even opened a milling center on site, but President Keith Pillarella knew the key to becoming a fully digital lab was to get his clients to go digital along with him.
However, his clients—like many dentists—were not so eager, balking at the cost or the learning curve or failing to see the advantage of intraoral scanning. “It’s a tough sell to have our clients switch to digital methodologies, but we feel the industry is heading in the direction of digital impressions so we had to make them believers,” says Lena Alwari, Vice President of Operations.
One way DLG is making them believers is by bringing the technology to the dental office. The lab places intraoral scanners in a client’s office for a monthly fee which is offset by the volume of...
