Arrowhead Dental Laboratory: the Technician/Dentist Bond

By Maribeth Marsico

Posted Apr 03, 2014 in Labs & Profiles

One of the reasons Arrowhead can offer such great teamwork to its dentist-clients is because teamwork is strong internally, too. Employees come together for barbecues, golf outings, holiday celebrations and other fun activities, like Halloween costume parties.

Sandy, UT


Owner: Dr. Dick Barnes


240 employees


With more than 200 employees, it’s no easy feat to get everyone focused on the same goal. But at Arrowhead Dental Laboratory in Sandy, UT, a singular mission gives meaning to the work day: helping customers become better, more productive dentists.


“Dr. Barnes emphasizes building relationships first and building the business second; that’s really become our culture here,” says Peggy Nelson, the lab’s Director of Business Development. “In fact, the bond between the people who work here and our customers is what makes work not a chore, but an incredible privilege every day.”


Because a team is assigned to each dentist-client to ensure personal service, technicians truly feel a part of the dental team and an extension of their practices; dentists become more than just a name on a case pan. Seminars held every other week...

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About The Author

  • Maribeth Marsico

    Senior Editor at LMT Communications, Inc. · Cheshire, CT

    A 30-year veteran of the editorial department, Maribeth loves getting to the heart of the story. She especially enjoys creating and analyzing reader surveys and staying in touch with our readers.

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