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  • Eric Wells
    Eric Wells · Customer Relationship Manager · Clearwater, FL

    I am marketing and sales manager for a successful, growing mid-size C&B and implant laboratory in New England. I would really like to be able to interact with other lab marketing professionals. Let me know if you are interested!

  • Bob Yenkner
    Leadership matters!
    Bob Yenkner · Owner at Practical Process Improvement · East Hampton, CT

    What our industry seeks are leaders that are intensely curious about their organizations and the circumstances under which people within them do their work. Their sense of self worth comes from the growth they foster in their subordinates rather than checking off each problem as proof that that the organization...[More]

  • Bob Yenkner
    Reduce expenses and add cash to your lab!
    Bob Yenkner · Owner at Practical Process Improvement · East Hampton, CT

    It takes cash to run a dental lab. Money is spent daily on everything from payroll to tools to implants to air conditioning to out-sourcing. What is not done very well is managing those expenses associated running the lab. And that management effort can mean the difference between profit and loss.

    Aggressively...[More]

  • Bob Yenkner
    Get your Lab out in front of the competition
    Bob Yenkner · Owner at Practical Process Improvement · East Hampton, CT

    There two solutions to diminishing profit: Reduce costs through small Lean productivity improvements (will require some small expense); and combine that with increased efforts and spending on sales and promotion. Yes, this counter-intuitive! All of our experience and training says REDUCE cost, not increase...[More]

  • Bob Yenkner
    Re-Opening the Lab-Get started NOW!!
    Bob Yenkner · Owner at Practical Process Improvement · East Hampton, CT

    The good news is that states are relaxing COVID-19 restrictions in varying degrees allowing small businesses (and dental offices) to partially re-open. What does that mean for the dental lab industry? As the dentists come back on line, they will need the lab support to clear a backlog of cases.
    First,...[More]

  • Bob Yenkner
    Bob Yenkner · Owner at Practical Process Improvement · East Hampton, CT

    Structuring Your Lab For Sale (presented at LMT LAB DAY Chicago)

    Sooner or later, every lab is faced with the decision to sell the lab, either to an outside party or a family member. Preparing your lab for sale requires you to look at a range of details to make the sale as trouble-free as possible and...[More]

  • Bob Yenkner
    Bob Yenkner · Owner at Practical Process Improvement · East Hampton, CT

    As part of my executive coaching role, I often asked the question of CEOs, Presidents, Owners a simple question: Do you have a "Doomsday" plan in place? "What is that?" was the usual response. A "doomsday" plan lays out the steps to take of increasing severity should catastrophic event occur that will...[More]

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