Victor Harp: Not Afraid to Roll Up His Sleeves

In 2004, New Image/Laboratory Solutions became the first 3M ESPE Lava Milling Center on the East Coast. Victor Harp, an up-and-coming waxer/finisher, learned the system and wowed everyone with how quickly he picked up the digital process. "He was like a kid in a candy store playing with the machine and got great results right from the start," says Fay Ashley, Customer Relations Manager.

The laboratory immediately began accepting outsourcing cases and Harp was chosen to head the department which has since grown to seven staff members and produces up to 600 units a week.

The success of the department has a lot to do with Victor's work ethic. "Some people just punch the clock but Victor really cares about the work that goes out," says Ashley. For instance, when the new division was first getting off the ground, Victor—a one-man department—frequently put in 70-hour workweeks. More recently, the lab has been experiencing power surges due to weather which...