Trainual: Standardizing Training Across Mid-South Dental Lab

Trainual is a comprehensive digital platform designed to help businesses create and house Standard Operating Procedures (SOPs), onboarding guides and training materials. David Jackson, CDT, Founder/Owner, Mid-South Dental Lab, Brentwood, TN, has been using it for about three years and says it’s been instrumental in streamlining employee onboarding and training.

“Prior to using Trainual, we didn’t have a uniform process. Since 2012, we’ve grown from one to more than 50 employees and bringing new employees on board was a huge growing pain!” says Jackson, who is using Trainual’s Growth Plan that costs $419 per month.

On their first day, new employees log into Trainual on a laptop to learn how to use the platform and receive an overview of the laboratory, including its core values, payroll and benefits, clocking in and out and other daily procedures. “Giving new employees an overview of our operations used to take hours of management time,” says Jackson. “Trainual streamlines the entire process, and the platform is easy to learn with excellent technical support.”