With more than 200 employees, it’s no easy feat to get everyone focused on the same goal. But at Arrowhead Dental Laboratory in Sandy, UT, a singular mission gives meaning to the work day: helping customers become better, more productive dentists.
“Dr. Barnes emphasizes building relationships first and building the business second; that’s really become our culture here,” says Peggy Nelson, the lab’s Director of Business Development. “In fact, the bond between the people who work here and our customers is what makes work not a chore, but an incredible privilege every day.”
Because a team is assigned to each dentist-client to ensure personal service, technicians truly feel a part of the dental team and an extension of their practices; dentists become more than just a name on a case pan. Seminars held every other week also give the staff a chance to bond with clients, since technical support representatives...
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