Rick Peebles has come a long way since he began his career as a one-man removables lab in a prosthodontist's office more than three decades ago. His laboratory, Peebles Prosthetics Inc., has grown into a 65-person, full-service operation and, in 2013, moved into a two-story, 19,500-sq-ft, state-of-the-art facility in Lakewood, CO.
One-on-one interaction is a higher priority than ever before now that the economy has exacerbated the price-cutting phenomenon, according to LMT’s 2012 Fee Survey. To enhance customer relationships, respondents are offering more client education, joining study clubs and finding opportunities just to get more "face time" with their dentists.
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