Kimiyo Sawyer, RDT, is the President of Cusp Dental Laboratory in Malden, MA. Receiving her accreditation from the College of Dental Technology at Aichi Gakuin University School of Dental Medicine in Nagoya, Japan, she has lectured nationally on laboratory procedures, communication and responsibility.
One-on-one interaction is a higher priority than ever before now that the economy has exacerbated the price-cutting phenomenon, according to LMT’s 2012 Fee Survey. To enhance customer relationships, respondents are offering more client education, joining study clubs and finding opportunities just to get more "face time" with their dentists.
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LMT Communications delivers the business strategies, information, dental laboratory news and education that dental laboratory decision-makers need to succeed. Through LMT Magazine and our LAB DAY shows, LMT works to advance excellence in dental technology, enhance the products, services and communication of dental technicians, and give dental laboratory owners and managers the tools they need to flourish. Learn More »