Monica Daniel didn't know what a dental laboratory was until she was hired as a bookkeeper at YDL in 2008, but her lack of industry experience has actually given her a leg up.
"My outside perspective has been extremely beneficial to me because I'm able to look at things in the lab with a fresh eye," she says. "I don't want to do things a certain way just because that's how they've always been done; I try to look at things differently and see where we can streamline workflow or gain efficiencies."
For instance, when Daniel was looking to take on more responsibility at the lab, she set out to...
Overall, laboratory owners' sentiments on the topic of offshoring are still split; 55%, up from 31% in 2005, feel it's un-American and unfair to their employees, and another 30% say it's just part of the globalization of our economy.
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