One-on-one interaction is a higher priority than ever before now that the economy has exacerbated the price-cutting phenomenon, according to LMT’s 2012 Fee Survey. To enhance customer relationships, respondents are offering more client education, joining study clubs and finding opportunities just to get more "face time" with their dentists.
Monica Daniel didn't know what a dental laboratory was until she was hired as a bookkeeper at YDL in 2008, but her lack of industry experience has actually given her a leg up.
"My outside perspective has been extremely beneficial to me because I'm able to look at things in the lab with a fresh eye," she says. "I don't want to do things a certain way just because that's how they've always been done;...
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LMT Communications delivers the business strategies, information, dental laboratory news and education that dental laboratory decision-makers need to succeed. Through LMT Magazine and our LAB DAY shows, LMT works to advance excellence in dental technology, enhance the products, services and communication of dental technicians, and give dental laboratory owners and managers the tools they need to flourish. Learn More »