Paul Simpson turned his life around after he discovered dental technology at age 20. Still trying to shake off the consequences of growing up in a bad neighborhood and dropping out of school a few years earlier, he applied for a job at a local laboratory. "I had no car, no high school diploma and was struggling to pay my rent," he says. But soon after I started that job, my whole perspective changed. I enjoyed it—and was good at it—and knew I had a chance for a future."
The job was in a large laboratory with over 200 employees; he started out painting dies but was designing pressable...
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One-on-one interaction is a higher priority than ever before now that the economy has exacerbated the price-cutting phenomenon, according to LMT’s 2012 Fee Survey. To enhance customer relationships, respondents are offering more client education, joining study clubs and finding opportunities just to get more "face time" with their dentists.
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