Problem: I'd like to implement pre-scheduling to help make our workload more consistent; we're overwhelmed one day and slow the next.
Strategy: Pre-scheduling—where the laboratory, rather than the dentist, determines the turnaround time for each case—helps ensure an even workflow, which minimizes the pressure of deadlines and enables a technician to focus on his product quality.
For example, some laboratories use a manual pre-scheduling system. Each technician has a designated block of time and pre-determined number of units he can handle per day. As cases come in, the office manager...
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Whether your laboratory is high-end, low-end or somewhere in between, your clients expect consistency on each and every case they receive from your laboratory.
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88% of respondents have shifted responsibilities of some employees 17% have eliminated technicians 16% have added new technicians 12% have had to hire employees with a different skill set 9% have started hiring “off the street” employees with no dental technology experience (percentages total more than 100 because respondents could select more than one answer)
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