Mark T. Murphy, DDS

Vice President Clinical Education at MicroDental DTI

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  • Investing in Client Continuing Education Pays Off in the Long Run

    Mark T. Murphy, DDS · Marketing · Nov 2010

    Sponsoring continuing education programs can have a significant impact on client retention and acquisition, customer engagement, cross selling and business growth.

  • One Bowl of M&M's, Brown Ones Removed

    Mark T. Murphy, DDS · Management · Sep 2010

    What can laboratory owners learn from David Lee Roth, lead singer of Van Halen? Mark Murphy, DDS, FAGD, explains in his case study of standards, indicators and results.

  • Wall Street and You: Three Tips to Help You Survive and Thrive in This Economic Crisis

    Mark T. Murphy, DDS · Management · Nov 2008

    LMT contributing writer Mark Murphy offers advice for lab owners who need a boost in a difficult economic climate.

  • Customer Retention: Close the Revolving Door

    Mark T. Murphy, DDS · Marketing · Oct 2010

    When it comes to your clients, no news is not necessarily good news. Mark Murphy, DDS, FAGD, offers tips for staying in touch.

  • Perception is Reality in Client Experience

    Mark T. Murphy, DDS · Marketing · Feb 2009

    Strategies for enhancing customer interaction In Perception is the ONLY Reality, LMT asked technicians and dentists to match four crowns with four price tags that differed by $100, starting at $25...See more