“It’s people who make the difference, so my business philosophy is based on taking care of the staff first. If you do that, I believe everything else will come naturally,” says Jayme Hong, CEO and Chief Rainmaker at IDOC.
Nearly three quarters of respondents to LMT’s exclusive 2014 Wage Survey have taken cost-cutting measures related to personnel in the last two years, citing unpredictable workflows, pricing pressure from dentists and other low-cost labs, and an increase in business costs.
Read More 6 minute read
In addition to technical support, marketing personnel and a scanner repair area, 3Shape’s new east coast facility in Warren, NJ, features training rooms for technicians to test drive and learn about 3Shape scanners and dentists to get familiar with the TRIOS Digital Impression System.
Just in the past six months alone, there have been a number of laboratory acquisitions by private equity portfolio companies. While private equity is not new to our community, portfolio companies are poised to make the most of our changing industry.
Read More 5 minute read
Coming from 23 states and 12 countries, LAB DAY East 2014 attendees—more than 900 lab owners, managers and technician--were upbeat and optimistic about business and keenly interested in adding new materials, products and equipment to their labs.
Using genuine Laser-Lok® and non-Laser-Lok® abutments and BioHorizons components and materials, Core3dcentres NA now offers BioHorizons Custom Titanium Abutments and Hybrid Abutments to customers across North America. All related Core3dcentres workflows have also been fully validated by BioHorizons, including the use of Core3dcentres scan bodies by the technician and the dentist.
“This agreement further enhances Core3dcentres in-tegrated ‘Practice-to-Lab’ Digital Implant Solutions™ for customized implant prosthetics, supported by continuing education, extensive...
Owner: Dr. Dick Barnes
With more than 200 employees, it’s no easy feat to get everyone focused on the same goal. But at Arrowhead Dental Laboratory in Sandy, UT, a singular mission gives meaning to the work day: helping customers become better, more productive dentists.
“Dr. Barnes emphasizes building relationships first and building the business second; that’s really become our culture here,” says Peggy Nelson, the lab’s Director of Business Development. “In fact, the bond between the people who work here and our customers is what makes...
Lake Forest, CA
Owner: Mike Hill
Many labs call themselves“studios” but Mike Hill, Owner of 6-11 Dental Studio, makes sure his lab lives up to the name. Treating his technicians like artists is his number-one priority in his employee-centric laboratory.
To inspire creativity and productivity, each ceramist’s work area is a spacious 12' by 12' and set up like an individual studio, with divider walls to create a sense of privacy. The L-shaped workstations are twice the size of typical workbenches, giving technicians ample room to spread out, and the 19-ft-tall ceilings...
Owner: Don Albensi, Sr.
When Albensi Laboratories says its employees receive a Total Rewards Program, it means total. Along with paying 100% of the staffs’ medical, vision and dental coverage, the lab also provides flexible working hours, life insurance, a 401(k) program with matching and access to a financial advisor. The laboratory even offers a 12-week Fit Camp—including aerobic classes, strength training and advice on healthy eating—twice a year and pays 50% of the cost for each employee.
Benefits like these are what led the staff to vote the...
Headquartered in Seneca Falls, NY
Owner: Bruce Bonafiglia, CDT
200 employees across three locations
Striking a work-life balance is a constant challenge for many of us. How can I squeeze in a workout? Who will watch the kids? When will I fit in a haircut or get the laundry done? And what’s for dinner tonight? If you work at BonaDent, all of those answers can be found within the four walls of its new, state-of-the-art facility in Seneca Falls, NY.
BonaDent’s unique amenities truly make employees feel valued and taken care of: the in-house fitness center, onsite daycare, comprehensive...
Owner: Greg Thayer
Ever wish you had an extra day in the week to run errands, go to appointments, spend time with family or just chill out? The employees at Thayer Dental Laboratory have just that thanks to the lab’s four-day workweek adopted in 2005.
“Ninety-five percent of our technical personnel work four, 10-hour days and that provides them with a better balance for their personal life to enjoy hobbies, interests or time with children,” says Lab Administrator Robert Gitman. The laboratory compresses its turnaround times to meet delivery dates...
In the early 1980s, industry forecasters predicted a boon in implant placement, a prediction that was premature for a market still in its infancy. Inadequate education, inconsistent techniques and unpredictable results contributed to resistance on the part of many dentists and laboratories.
However, by the time we entered the new millennium, implant treatment became the first choice in tooth replacement thanks to technical advancements, long-term success rates, and the abundance of manufacturer-provided education.
The advent of CAD/CAM and cone beam technology further impacted the precision of...
LMT took six impressions of the same prep and anonymously sent them to six different laboratories along with prescriptions for non-precious PFM crowns; one was made in the Philippines. In this ground-breaking experiment in 1985—with LMT Publisher Judy Fishman as the patient—we wanted to know: could a dentist tell the difference between the $35 crown and the $75 crown?
Among our panel of dentists, no one crown was rated head and shoulders above the rest. Although not uniform in their assessments, the dentists could not discern which was the most expensive and which was the least; in...
Zirkonzahn’s Georg Walcher, MDT, offers his step-by-step technique for rehabilitating an edentulous patient with implants and fixed Zirconia Prettau Bridges.
- November 2013
How to Match Central Incisors Using a Jacket Crown and Laminate Veneer Made With Noritake EX-3 Porcelain
Mismatched central incisors are a relatively common scenario, and a source of distress to the patient. Despite the high occurrence of these cases, it remains technically challenging for the technician and dentist alike to restore two central incisors that are esthetically balanced while being true to form and function. In addition, the complexity of the case is magnified by the fact that very often, each incisor requires different treatment.
co-authored by Dr. Rebecca Sharif; clinical case by Dr. Efim Fichman, DDS
To read more about the Noritake Dental Supply Co., Ltd. and Kuraray Medical Inc. merger, click here.
DENTAL TEAM: Janet Jones, CDT, Technical Consultant, Ivoclar Vivadent and Jenny Sy-Munoz, DDS, MSD, University at Buffalo, Buffalo, NY
RESTORATIVE PROBLEM: A 36-year-old patient presented with a request to have teeth #30 and #31 restored as recommended by his general dentist. These molars had existing large pin-retained amalgam buildups that were starting to show signs of occlusal wear.
TREAMENT PLAN: Dr. Sy-Munoz prescribed monolithic crowns made from Zenostar full contour zirconia because of its strong physical properties, pleasing esthetics and optimal biocompatibility.
Whip Mixâs second annual Survive or Thrive Digital Forum was chock-full of advice and take-home strategies to help attendees make informed decisions about digital technology.
Read More 4 minute read
- October 2013
Childhood friends team up to grow Canadian laboratory from $1.4 million to $7 million in sales.
- September 2013
Several years ago we received a case that sparked a complete shift in the way our lab is run. A doctor asked us to make two zirconia crowns for a 17-year-old girl. The crowns were to replace teeth #8-9 and the prescription specified that the length of the centrals be 18mm long! We called to clarify the instructions and the doctor confirmed that the patient had a standard bite, nothing was out of proportion and that she wanted teeth that were 18mm long.
Over the course of five phone calls, we presented every possible failure scenario. The doctor insisted: 18mm. In the end, we produced and delivered...
A year ago, Whip Mix Corp. promoted its Vice President of Manufacturing, Jim Myers, to President of the company, succeeding Allen Steinbock, the grandson of Whip Mix Founder Edmund Steinbock, Sr. This promotion makes Myers the first non-family member President in the company's history. LMT travelled to Louisville, KY, to talk with Myers about his new position and where the company is headed.
LMT: As President, how has your role changed?
Myers: For 11 years, my priority was our manufacturing processes; now, it's more focused on customer needs and opportunities. I have much more interaction with...
Read More 4 minute read
Although large, professionally managed group practices still only represent a small segment (7 to 8%) of the dental profession, their explosive growth in the last few years indicates that the trend will continue. That means there's also a growing opportunity for dental technicians at these practices' on-site or centralized laboratories.
Given the size of the companies, many of these practices offer comprehensive benefits packages, training programs and opportunities for advancement that are often difficult to find in small, independent laboratories. It's also a great opportunity for technicians...
The number of large dental practices has risen 25% in just two years, according to the ADA, and although many of them have their own on-site laboratories, they often work with independent laboratories as well. In fact, nearly one-quarter of respondents to an LMT survey say they work with at least one of these large practices.
Although the technical day-to-day routine of working with large practices isn't much different than working with smaller practices, there are some differences from a business standpoint. For example, while members of a group practice sometimes contract with one laboratory,...
Thanks to the advent of digital technology, many laboratory owners and managers are discovering new business models and finding ways to reinvent their businesses and reinvigorate their careers. Here are the stories of three lab owners/managers who have done so using Sirona Dental, Inc.'s CEREC Acquistion Centers, Sirona Connect.
Read More 5 minute read
- August 2013
This week I was scheduled to have two posts placed in my crown-lengthened tooth. That didn't happen.
Instead of feeling no pain in the tooth, it became increasingly sensitive to pressure. Then, a few weeks ago, I couldn't tolerate anything cold in that quadrant of my mouth. So I went to see the prosthodontist who tapped the teeth in the area. The cold sensitivity was coming from #15, not #14 and he thought it would go away. It did.
But he also acknowledged that #14 should not be sensitive to touch. He sent me back to the endodontist. He considered for a second the possibility of a fourth canal...
- June 2013
This year, the hour hand of the clock seemed to move like the minute hand and suddenly we were at LAB DAY West. It’s the show that marks the end of show season and the show that used to be regional but this year drew attendees from 24 states and nine countries!
Though each of our shows has its own compelling personality, we love that our last one has that unmistakable, laid-back California vibe. The exhibit hall was flooded from early morning on; attendees came early, stayed all day and visited a lot giving us a chance to catch up with the very many friends we’ve made over the last...