Customer Service

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Newsbriefs
  • October
  • Don't Worry, it's Freemium!
    Product News · Tagged: 9 topicsCAD/CAM Scanning And Milling
    3Shape D500
    3Shape D700
    3Shape D710
    3Shape D800
    3Shape D810
    Scanners
    3Shape D900
    D900L 3D Scanner
    · Whip Mix Corp. · Oct 03, 2014

    I attended a conference last week with some colleagues and throughout different presentations, I found myself writing down acronyms and new words and realized that even at the semi-young age of 33, I am old! I'm sure that I use words or phrases from time to time that throw my parents off for a beat, but last week, I was the one pulling out my phone to GTS (google that stuff). My favorite word of the week ended up being a favorite for a few of us, so that's why I'm using it today. The word: Freemium. According to wikipedia, this word is associated with a pricing strategy in which some products and/or...

  • December 2013
  • Atlantic Precious Metal Refining Welcomes Alex Chaban
    Personnel News · LMT Communications, Inc. · Dec 13, 2013

    Atlantic Precious Metal Refining (Atlantic), a Pittsburgh-based precious metal refinery serving dental professionals worldwide, is pleased to announce the appointment of Alex Chaban to Customer Service Representative. In his new position, Chaban is accountable for a wide variety of responsibilities related to supporting both Atlantic staff and clients. Specifically, Chaban will field all telephone inquiries, work closely with Atlantic sales representatives to best serve all Atlantic clients, assist in the refining process, and moreover, handle any and all internal information technology (IT) matters....

  • November 2013
  • Maverick Dental Celebrates 10 Years, Opens New Headquarters
    Industry News · LMT Communications, Inc. · Nov 26, 2013

    Owners of Maverick Dental Laboratories, a full-service dental laboratory in Monroeville, PA, celebrated the company's 10-year anniversary with the opening of a new headquarters. Co-owners Joseph Fey and Larry Albensi decided that to continue the rapid growth of Maverick Dental, the company would need a larger facility to accommodate more employees and additional manufacturing equipment. The search led them to a former automotive dealership, which merged the optimal design of office space and industrial-style workspace. "With as many as 20 percent of the nation's auto dealerships vacant from...

  • September 2013
  • Advanced Dental Products, Inc. Acquires Jelrus Porcelain Furnace Parts
    Industry News · Tagged: Furnaces and Industry News · LMT Communications, Inc. · Sep 09, 2013

    Advanced Dental Products, Inc. is pleased to announce the acquisition of the Jelrus porcelain furnace spare parts sales and repairs of the VIP Universal X-Press. They will also supply muffles and thermocouples for all Jelrus porcelain furnaces. The acquisition became effective on September 1, 2013. Jelrus, the dental laboratory division of Air Techniques, has a proven record of providing well-belt, dependable laboratory equipment. The acquisition by Advanced Dental Products, Inc. further enhances their own product line of high quality muffles, both quartz and non-quarts, for most porcelain furnaces....

  • August 2013
  • Zimmer Dental Implant Receives 2013 MDEA Silver Medal
    Industry News · Tagged: Implants · LMT Communications, Inc. · Aug 02, 2013

    Zimmer Dental Inc., a leading provider of dental oral rehabilitation products and a subsidiary of Zimmer Holdings, Inc., is pleased to announce that it was recently honored with a Silver Medal at the 2013 Medical Design Excellence Awards (MDEA) in the category of "Dental Instruments, Equipment, and Supplies" for its revolutionary Zimmer® Trabecular Metal™ Dental Implant. Zimmer Dental's entry stands out as the only dental implant recognized in the highly regarded, global competition, which is sponsored by the Medical Device and Diagnostic Industry (MD+DI). According to the MD+DI website,...

  • July 2013
  • Roland DGA Announces Key Promotions, Appointment of New Marketing Director
    Personnel News · LMT Communications, Inc. · Jul 23, 2013

    Roland DGA Corp. has announced several key promotions within its marketing, product management and sales organizations, as well as the appointment of a new marketing director. These staffing changes reflect the company's continued growth and success as a leading manufacturer of digital printing equipment, as well as dental, engraving and 3D modeling technologies. "At Roland DGA, we are constantly innovating and improving with the goal of providing our customers with the finest products available, and world-class service and support," said Rick Scrimger, president of Irvine, Calif.-based Roland...

  • June 2013
  • Candulor USA Moves Headquarters to Amherst, NY
    Industry News · Ivoclar Vivadent Inc. · Jun 25, 2013

    To expand its distribution and to better serve the customer's needs, Candulor USA has moved its operations to the Ivoclar Vivadent headquarters in Amherst, NY. Candulor will continue as a separate division, while running customer service and logistics through Ivoclar Vivadent. Ted Smudde, Managing Director of Candulor USA since 2008, will continue to head the Candulor Division from Amherst, NY. "This is a great opportunity for our customers," said Smudde. "Ivoclar Vivadent's reputation and tradition within the dental laboratory business is second to none. Our customers will really benefit from...

  • May 2013
  • D&S Dental Laboratory, Inc. Launches Mobile App
    Industry News · LMT Communications, Inc. · May 01, 2013

    Not only is D&S Dental Laboratory on the cutting edge of the dental industry, but they are keeping pace with, if not excelling faster than, the burgeoning technology propelling it behind the scenes. Most recently, D&S added an exciting and efficient mobile application to their arsenal of user-friendly customer services. Travis Zick, Partner at D&S, said, "Considering the popularity of tablets and smart phones, we wanted to make our information and services more accessible. So, we created a mobile app that allows our doctors to access important resources any time, any place. We're really...

  • April 2013
  • Amann Girrbach America Appoints New US Leadership Team
    Personnel News · Amann Girrbach America, Inc. · Apr 23, 2013

    Amann Girrbach America (AGA) has recently put a new strategic US leadership team in place to oversee all North American operations including sales, marketing, distribution, service, support, training and continuing education. The team's mission is to help manage and sustain the exponential growth of AGA within the US and Canadian markets while ensuring even greater customer service, responsiveness and accountability throughout the AGA customer experience. At the helm is J. Albert Garza who joined Amann Girrbach America in May 2012 as Director of Marketing. Albert recently assumed the post of...

  • September 2012
  • Ivoclar Vivadent Opens New Canadian Headquarters and ICDE
    Industry News · Ivoclar Vivadent Inc. · Sep 26, 2012

    Amidst a crowd of local civic dignitaries and dental professionals, Ivoclar Vivadent opened its new Canadian headquarters in Mississauga, Ontario, in June. The new location houses sales, marketing, customer service and distribution departments for the company's Canadian division. A dedicated International Centre for Dental Education (ICDE), the first of its kind in Canada, also operates from the new location and features a lecture theatre, state-of-the-art laboratory for hands-on training programs, a clinical operatory and meeting facilities. "This is a very important milestone for our Canadian...

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