As of October, laboratories that own Wieland Zenotec milling machines—Zenotec mini, Zenotec select dry machines, and Zenotec select hybrid machines—under warranty are eligible for free backup milling.
In the event of an equipment breakdown that can’t be resolved remotely by Wieland...
I attended a conference last week with some colleagues and throughout different presentations, I found myself writing down acronyms and new words and realized that even at the semi-young age of 33, I am old! I'm sure that I use words or phrases from time to time that throw my parents off for a beat,...
- December 2013
Atlantic Precious Metal Refining (Atlantic), a Pittsburgh-based precious metal refinery serving dental professionals worldwide, is pleased to announce the appointment of Alex Chaban to Customer Service Representative.
In his new position, Chaban is accountable for a wide variety of responsibilities related...
- November 2013
Owners of Maverick Dental Laboratories, a full-service dental laboratory in
Monroeville, PA, celebrated the company's 10-year anniversary with the opening of a new headquarters.
Co-owners Joseph Fey and Larry Albensi decided that to continue the rapid growth of Maverick Dental, the company would need...
- September 2013
Advanced Dental Products, Inc. is pleased to announce the acquisition of the Jelrus porcelain furnace spare parts sales and repairs of the VIP Universal X-Press. They will also supply muffles and thermocouples for all Jelrus porcelain furnaces. The acquisition became effective on September 1, 2013.
- August 2013
Zimmer Dental Inc., a leading provider of dental oral rehabilitation products and a subsidiary of Zimmer Holdings, Inc., is pleased to announce that it was recently honored with a Silver Medal at the 2013 Medical Design Excellence Awards (MDEA) in the category of "Dental Instruments, Equipment, and Supplies"...
- July 2013
Roland DGA Corp. has announced several key promotions within its marketing, product management and sales organizations, as well as the appointment of a new marketing director. These staffing changes reflect the company's continued growth and success as a leading manufacturer of digital printing equipment,...
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- June 2013
To expand its distribution and to better serve the customer's needs, Candulor USA has moved its operations to the Ivoclar Vivadent headquarters in Amherst, NY. Candulor will continue as a separate division, while running customer service and logistics through Ivoclar Vivadent. Ted Smudde, Managing Director...
- May 2013
Not only is D&S Dental Laboratory on the cutting edge of the dental industry, but they are keeping pace with, if not excelling faster than, the burgeoning technology propelling it behind the scenes. Most recently, D&S added an exciting and efficient mobile application to their arsenal of user-friendly...
- April 2013
Amann Girrbach America (AGA) has recently put a new strategic US leadership team in place to oversee all North American operations including sales, marketing, distribution, service, support, training and continuing education. The team's mission is to help manage and sustain the exponential growth of...
- September 2012
Amidst a crowd of local civic dignitaries and dental professionals, Ivoclar Vivadent opened its new Canadian headquarters in Mississauga, Ontario, in June. The new location houses sales, marketing, customer service and distribution departments for the company's Canadian division.
A dedicated International...Share This Topic ElsewhereRecent Activity
The Daily Bite
Proposed e.max and abutment are joined.
That same week in August, the patient returned for final...See more seating of the implant abutment and IPS e.max restoration. Both the patient and the doctor agreed that the case more than met the patient's time constraints and the clinician's quality expectations.
For more information about the Split File technique and other digital solutions, call Core3dcentres USA at 888-750-9204 (U.S.) or 877-308-7717 (Canada) or email InfoUSA@core3dcentres-na.com.
Sarah Rozenfeld is a CAD/CAM Operator at Core3dcentres - Las Vegas where she handles CAD Support for 3Shape and is an implant abutment/bar designer and case planner/consultant. Rozenfeld has extensive knowledge across a wide spectrum of dental and laboratory operations including dentures, crown and bridge and implants, as well as in-depth experience with the latest digital dental software and dental equipment. Her previous experience includes working in her father's laboratory, another 15-person laboratory and multiple positions at Snap-On Smile: Intake Manager, Customer Service Manager and Continuing Education Manager.
Jayme Hong--pictured here in her trademark high-heeled, rhinestone high-top sneakers--isn't your...See more typical laboratory CEO. A passionate go-getter, she emigrated from South Korea at age 17 and worked her way up at IDOC from Customer Service Representative to CEO in just seven years. "I fell in love with the culture of the lab and I found my passion here," she says. Hong learned the industry by asking lots of questions and honed her business skills on the job and by reading dozens of business books, 200 to be exact.
The opposite end of the former showroom is home to the sales, customer service and...See more quality control departments.
I am looking for ceramists, customer service/technical representatives, removable techs, and sales reps...See more at my lab in Memphis, TN. We just moved into a brand-new building and are in growth mode. Message me if you are interested.
If possible I would like to query the tech interested to find a sentiment on the electronic case submission.
There...See more are currently 3 different modes of thought in the dental lab industry in terms of submitting cases over the web and we get a wide variance in feedback. So I open it up to the professionals that are interacting with dentists every day:
Which mode of thought do you relate to and why?
Case submission over the web is amazing and we couldn't do this level of production without it. Admin and case entry staff can handle a larger volume. Remakes are lower due to clearer more complete prescriptions and we see an influx of new, younger dentists every year. I wouldn't change a thing.
I have heard of electronic case submission, but don't know of the benefits and don't know what value proposition I can offer my dentists. I do like the fact that they can look up and print their own invoices and statements without having to call the lab.
Case submission over the web is confusing and I don't know any other labs using it. I don't see why dentists would want to use it and most of them aren't interested. It adds a barrier to communication to the business relationship rather than promoting it. I don't understand how it works.
With this feedback we can get a better idea of where the industry is in terms of adoption for new technology in terms of laboratory management. I leave you with the Daily Bite conveniently provided in the sidebar while I was writing this up:
35% of laboratories say business was up in 2011, due to marketing and customer service efforts and increased efficiency through digital technologies.
LMT Original Research Â© 2010 - 2012
According to LMT's 2013 Dentist Survey, 42% of dentist-respondents say they likely will invest in a digital impression-taking system within several years. In contrast, 63% of respondents have no plans to purchase a chairside CAD/CAM system in the near future.
LMT Original Research © 2010 - 2012
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