In 2004, New Image/Laboratory Solutions became the first 3M ESPE Lava Milling Center on the East Coast. Victor Harp, an up-and-coming waxer/finisher, learned the system and wowed everyone with how quickly he picked up the digital process. "He was like a kid in a candy store playing with the machine and got great results right from the start," says Fay Ashley, Customer Relations Manager.
The laboratory immediately began accepting outsourcing cases and Harp was chosen to head the department which has since grown to seven staff members and produces up to 600 units a week.
"Innovation and discovery is our way of life. It's in our DNA," Mark Farmer, 3M ESPE's global marketing and business director, told representatives from laboratory and dental publications during a recent media event at the 3M Innovation Center in St. Paul, MN.
Throughout a series of workshops and a tour of 3M's World of Innovation—a showcase of more than 40 core technology platforms used to develop 3M's 60,000 products—it quickly became clear that the entire culture at 3M revolves around the pursuit of innovation.
For example, to inspire creativity, employees are encouraged...
According to LMT's 2013 Dentist Survey, the top 5 reasons why dentists change laboratories are:
- Inconsistent quality/technical problems
- Prices were higher than they wanted to pay
- Delayed turnaround time
- Poor relationship/poor communication
- Prescriptions not being thoroughly or carefully read and filled
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LMT Communications delivers the business strategies, information, dental laboratory news and education that dental laboratory decision-makers need to succeed. Through LMT Magazine and our LAB DAY shows, LMT works to advance excellence in dental technology, enhance the products, services and communication of dental technicians, and give dental laboratory owners and managers the tools they need to flourish. Learn More »