Barry D. the Lab Guy

Laboratories often experience the same problems on a daily basis, but rather than grumble about them, Mike Hill, President of 6-11 Dental Studio, Inc., Lake Forest, CA, decided to take a humorous approach. He started sketching cartoons related to real-world laboratory situations and writing commentary to explain how he handles the problem. Barry D. The Lab Guy was born.

There are 7 articles
  • Laughter is the Best Medicine: Introducing Barry D. the Lab Guy

    New in LMT: Laboratories often experience the same problems on a daily basis but rather than grumble about them, Mike Hill, President of 6-11 Dental Studio, Inc., decided to take a humorous approach. He started sketching cartoons related to real-world laboratory situations and writing commentary to explain how he handles the problem. Here’s the first installment of this new LMT Series.

    Michael Hill

    February 1, 2013

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  • Cost-Cutting Strategies

    In the latest installment of Barry D. The Lab Guy, Laboratory Owner Mike Hill explains his strategies for protecting the bottom line.

    Michael Hill

    April 11, 2013

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  • Avoiding the 'Purple Elephant'

    Several years ago we received a case that sparked a complete shift in the way our lab is run. A doctor asked us to make two zirconia crowns for a 17-year-old girl. The crowns were to replace teeth #8-9 and the prescription specified that the length of the centrals be 18mm long! We called to clarify the instructions and the doctor confirmed that the patient had a standard bite, nothing was out of proportion and that she wanted teeth that were 18mm long.

    Over the course of five phone calls, we presented every possible failure scenario. The doctor insisted: 18mm. In the end, we produced and delivered the crowns as directed. The case never came back and the doctor tells us it went very nicely. We continue to do business together and all is well—except for the fact that somewhere in Southern California there is a woman with tusk-like incisors!

    At my former company, one of my salespeople had a saying, "If a client wants us to make our product look like a purple elephant, then our only...

    Michael Hill

    September 23, 2013

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  • The Rush Case Dilemma

    Lab Owner Mike Hill explains his reasoning for accepting rush cases and how he handles them internally.

    Michael Hill

    February 25, 2014

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  • To Hire or Not to Hire: Five Tips

    When it comes to hiring a new technician, should you wait until case volume exceeds your production capacity, or hire before you’re overwhelmed by case volume?

    Michael Hill

    September 30, 2014

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  • When a Technician Leaves: How to Protect Your Lab

    In our industry, where the economic barriers to entry are relatively low, it’s all too common to hear stories about employees leaving a lab and then winning that lab’s customers, or worse, other staff members. Of course, from the lab owner’s perspective, the former employee didn’t win the customer or staff member; in his mind, he was stolen!

    Like some of you, we too have been burned and it’s happened often enough that we were compelled to change the way we deal with new hires. In California, the Department of Corporations allows companies to pursue financial damages if it’s determined that protected, confidential information has been taken from your business, so we incorporated two documents into our hiring process to legally protect us from employees pursuing our customers and staff once they leave our lab.

    Our goal in this process is not to create overly burdensome legal documents but rather to simply obtain a mutual understanding of our company’s...

    Michael Hill

    April 7, 2015

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  • How to Stay Relevant in the Current Marketplace

    “We knew we could no longer build a value proposition around technology that can be procured by anyone,” says Lab Owner Mike Hill. Read about his strategies for engaging clients on a new level.

    Michael Hill

    November 24, 2015

    Read More 5 minute read

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