I'd be interested to know what is defined as a "remake" in your laboratory. Is it when a case is returned for a TOTAL remake or when a case is returned for whatever reason, including shade changes, add contacts, or any type of adjustments. I hear other labs talk about things like "3% remakes" in their labs and my mind immediately springs into action as to what they are factoring in. I'd like to hear multiple points of view on this. TIA for your input.