Jensen Dental provides digital dental laboratory solutions including equipment such as furnaces, scanners and milling machines, as well as CAD/CAM software, materials and training. Our Technical Services Team provides Customer Support for these products both remotely and on-site nationwide to our dental lab customers who depend on Jensen for their businesses to run smoothly.
We have an immediate opening for a CAD/CAM Dental Laboratory Technician to provide assistance to our customers as they learn and utilize Jensen products and materials. The position is located in North Haven, CT but considerations will be made for remote team members as well. Your interest in learning new products, resolving customer problems and sharing your knowledge with customers will make you an ideal candidate.
Candidates will use remote access tools to investigate customer concerns with scanning, designing and milling their cases. In addition, candidates may travel to customer sites to provide training, support and demonstrations. The ability to apply knowledge and experience to the entire dental laboratory process will be ideal.
Candidates can expect a fast-moving and exciting environment where the expectations and the rewards are high. We expect employees in this position to continually grow in responsibility and capability, and there are many opportunities at Jensen for a variety of career paths. Jensen Dental provides competitive salary and benefits to the right candidates. We are an Equal Opportunity Employer.
The CAD/CAM Dental Laboratory Technician reports to the Director of Technical Services
Please send resume, cover letter and salary requirements to firstname.lastname@example.org
PRIMARY RESPONSIBILITIES 1. Receive customer support inquiries for company software, applications, hardware and materials. 2. Resolve customer product issues. 3. Educate customers on Company’s products. 4. Provide expertise and support to marketing efforts. 5. Test and evaluate new materials and techniques. 6. Escalate issues as required. 7. Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS Dental laboratory technician with knowledge of materials and processing Experience with PC-based software applications including Dental CAD systems is preferred Firing furnace experience Ability and willingness to learn detailed knowledge of company products and applications. Ability to apply knowledge to support Jensen products in the customers’ environment. Strong interpersonal and problem solving skills. Ability to prioritize tasks. Ability to use remote networking and application tools.
At Jensen Dental, we make it our business to understand yours. The most important thing we can do on any given day is solve a problem for you, and the best way to do that is to get to know your needs as a true partner. The relationships we build with our customers are long-lasting, and we work hard to earn your trust every day by ensuring your satisfaction and exceeding your expectations.