• October
  • 2016 Fee Survey Report: Price-Cutting Remains Rampant, C&B Hardest Hit

    The vast majority of respondents to LMT’s 2016 Fee Survey are delaying price increases due to price competition and other factors.

    Maribeth Marsico

    October 4 at 1:44 pm

    Read More 8 minute read

  • August
  • Why Risk a Lawsuit?

    Trade name or patent infringement. Libel or defamation claim. Slander.

    Walking into a legal entanglement is not something that’s typically on the mind of a dental laboratory owner yet the possibility for it is there any time you knowingly represent your laboratory as providing a particular brand-name product when, in fact, it is not actually that brand.

    To bring it down to the very personal, you want to know if you’re given a substitute for a prescription drug. You already know the old prescription works for your body’s chemistry; you don’t know the new one will. We all—dental patients included—want what works best for us. Keep this in mind the next time you’re on the fence about which product to add into your line of approved materials.

    We are aware dental offices and dental laboratories list brand name products in their brochures and on their websites when, in fact, they don’t actually use that brand. We understand that, in some cases,...

    The Way I See It

    Judy Fishman · August 10 at 6:48 pm

    Read More 2 minute read

  • May
  • What Makes an Effective Leader?

    To answer this question, Dr. Sunnie Giles, Founder of Quantum Leadership Group, completed a study of 195 leaders in 15 countries. Participants were asked to choose the 15 most important leadership competencies from a list of 74. She grouped the top 10 competencies into five major themes, all of which have less to do with authority and more to do with our basic human needs:

    Strong ethics and sense of safety. This theme combines two of the three most highly rated attributes: high ethical and moral standards and communicating clear expectations. “A leader with high ethical standards conveys a commitment to fairness, instilling confidence that both they and their employees will honor the rules of the game. Similarly, when leaders clearly communicate their expectations, they avoid blindsiding people and ensure that everyone is on the same page,” says Giles.

    Empowers others to self-organize. Providing clear direction while allowing employees to organize their own time and work is...

    Read More 1 minute read

  • April
  • Digital Dental Lab and DLMS Merge, Launch New Products

    In order to offer a comprehensive suite of CAD/CAM solutions for digital dentistry, Digital Dental Lab and Dental Laboratory Milling Supplies have merged to form Digital Dental. Headquartered in Scottsdale, AZ, the new company offers the leading brands of Crystal® Zirconia, Dental Mill machines and SinterMax ovens. 

    The four founders—Scott and Anna Atkin of Dental Laboratory Milling Supplies and Kim and Cameron Karpowitz of Digital Dental Lab—have been working closely for years; all are staying on at the new company and are excited about the growth opportunities ahead.

    “We are entirely focused on being partners with our customers,” said Kim Karpowitz. “I believe this merger uniquely positions us to continue our leadership role in milled full contour posterior, anterior and implant restorations.”

    The merger transaction also provides new capital for growth. It was arranged and led by St. Louis-based Villhard Growth Partners (VGP) which specializes...

    Read More 2 minute read

  • February
  • Who's the Boss?

    George Obst highlights ways to turn your lab into a customer-driven organization and increase sales and profits.

    Ask SCORE

    George Obst · February 19, 2016

    Read More 1 minute read

  • October 2015
  • Henry Schein's Labnext and DDX: Powerful Partners

    Henry Schein’s Labnext is a cloud-based lab management software specifically designed for digital dentistry. The open system integrates with a variety of scanners, design software and practice management software packages and is tightly integrated with the company’s DDX (Digital Dental Exchange).

    DDX is a HIPAA-compliant, web-based digital portal that helps labs accept digital files, manage casework digitally and create new lines of communication with clients. The dentists can submit all their digital scans, X-rays and photos via DDX. The laboratory can customize the case submission form and require the dentist to enter specific information, eliminating the need for data entry in the lab and minimizing errors and follow up.Streamline WorkflowWhen a dentist submits a case, the lab receives a notification in the DDX or Labnext software or via email and logs in to start the case. “When I get a case via DDX, an email pops up on my phone and I know right away that I have a...

    Read More 2 minute read

  • 10 Software Innovations to Streamline Your Digital Workflow

    LMT profiles nine software innovations—many of them new or recently upgraded—that are helping labs upload files faster, reap the benefits of the cloud, increase efficiency, track metrics, accept digital impressions, outsource more easily and enhance their customer service and communication efforts.

    Read More 2 minute read

  • Why Do Businesses Let Service Go Down Hill?

    For years, members of my family—as well as of our staff—have wanted to duck under the table whenever they’d go out to dinner with me. It is so widely known among my friends that I can be, well, a “difficult customer,” that when my sister wrote and sang a song about my restaurant escapades for a surprise birthday party years ago, it was met with uproarious laughter and praise.

    There are two very good reasons for my “difficult” behavior: one is that I have dietary restrictions that require me to ask a lot of questions before I order. But the other is that, like everyone else, I work hard for the money I earn and therefore, when I spend it, I expect a certain level of customer service. When I don’t get it, I am vocal when it isn’t delivered.

    I speak up because my intention is to help bring the concerns to light so they can be corrected. I think that’s what makes me particularly captivated by the TV show, Undercover Boss. I respect...

    The Way I See It

    Judy Fishman · October 9, 2015

    Read More 2 minute read

  • June 2015
  • How to Increase Sales Even in Poor Economic Times

    In our Ask SCORE column, George Obst, certified SCORE mentor and retired CEO and Founding Partner of Dental Services Group, addresses how to create a market-driven organization.

    Ask SCORE

    George Obst · June 3, 2015

    Read More 1 minute read

  • November 2014
  • Water, Water, Everywhere . . . And Yet

    Competing on price is not, of course, an unfamiliar reality—production/high volume laboratories have been the perceived competitors of small laboratories for decades. But now, with digital technology available to all size laboratories, the competitive arena enables some laboratories to make a comfortable profit via sheer volume and that is one of the causes of industry-wide price erosion.

    As you see from our cover story, The Race to the Bottom is the takeaway mantra of respondents to LMT’s 2014 Fee Survey and it isn’t pretty. Because of price competition—fueled largely by full contour zirconia, which has turned into a commodity of sorts—C&B fees have been mostly stagnant. Many laboratories are churning out more units yet raking in lower profits. Not good.

    So what are we going to do to turn things around?

    There are no black-and-white solutions but high on the list are:

    Focusing on/enhancing your customer service

    Increasing your knowledge base

    Extending...

    The Way I See It

    Judy Fishman · November 13, 2014

    Read More 2 minute read

  • April 2014
  • Going Digital: 7 Tips for Incorporating Technology into Your Lab

    Are you ready to take the plunge and invest in your own digital equipment? Going digital was the name of the game at NADL Vision 21 in Las Vegas in January where speakers offered tips on how to incorporate new technology into the laboratory.

    Becky Tyre

    April 2, 2014

    Read More 2 minute read

  • March 2014
  • Summit Dental Lab: Focus on Character Enhances Work Environment

    Waco, TX

    Owners:  Hal and Glenda Jones

    36 Employees

    “Hal and Glenda Jones are exceptional people first, exceptional employers second. I’ve been working here for 13 years and their genuine care for their employees shows throughout the company,” says Mikki Davis, Ceramist at Waco, TX-based Summit Dental Lab, echoing the resounding sentiment of the employees, a third of whom have worked there for a decade or more.

    The Joneses believe that each employee’s character determines his ability to contribute positively to the team as a whole and enhances the quality of its products and services, as well as the work environment. So, in addition to providing a four-day workweek, outstanding benefits and hundreds of CE hours a year, Summit also offers personal development seminars on subjects such as health, financial management and character development. The package also includes the Employee Assistance Program, which includes visits from corporate chaplains as well as a...

    Read More 2 minute read

  • Frameworks-Only Niche Keeps Lab in High Demand

    I've been traveling around the country this season and have visited a number of laboratories, manufacturers and educational institutions. As I was passing through the Pittsburgh area, I stopped to visit Nick Hayden at Partial Foundations Dental Lab. Watch for more stories in my Road Trip series throughout the 2014 issues of LMT. ~Judy Fishman

    Read More 2 minute read

  • February 2014
  • Maverick Dental Laboratories Transforms Car Dealership into Spacious, Modern Laboratory

    Many laboratories create esthetic restorations, but some owners and their teams are lucky enough to work in facilities that are as beautiful as the work they create.

    Dream Labs

    Kim Molinaro · February 4, 2014

    Read More 2 minute read

  • January 2014
  • 30/30 Hindsight

    This year marks LMT’s and LAB DAY Chicago’s 30th birthdays and we plan to celebrate all year long. Come celebrate with us in the pages of LMT, at LAB DAY and online as we take a walk through 30 years of history.

    Online, we’re taking our cue from a popular internet trend called Throwback Thursday during which users post old photos. We’re calling ours Throwback Thirty and will be posting photos and snippets from our 30-year history with you every Thursday on The Bridge at LMTmag.com/ThrowbackThirty. But to make it really fun, we want you to join in!

    We’d like you to share your recollections of the stuff we post and also post your own “throwback” photos of life in your lab, photos from industry events or stories from the past. Let’s work together, as we always do, to create a living history of all we’ve created and done as the decision makers we are!*

    What I didn’t realize 30 years ago was that so many of you were on the same page...

    The Way I See It

    Judy Fishman · January 3, 2014

    Read More 3 minute read

  • October 2013
  • How to Maximize Your Website, Email and Online Advertising Efforts

    When it comes to marketing, more laboratories are going digital to reach dentists: they’re building websites, using social media, advertising online and phasing out printed marketing pieces in favor of digital ones.

    Read More 7 minute read

  • September 2013
  • Whip Mix Corp.: Supporting Labs in Transition to Digital Realm

    A year ago, Whip Mix Corp. promoted its Vice President of Manufacturing, Jim Myers, to President of the company, succeeding Allen Steinbock, the grandson of Whip Mix Founder Edmund Steinbock, Sr. This promotion makes Myers the first non-family member President in the company's history. LMT travelled to Louisville, KY, to talk with Myers about his new position and where the company is headed.

    LMT: As President, how has your role changed?

    Myers: For 11 years, my priority was our manufacturing processes; now, it's more focused on customer needs and opportunities. I have much more interaction with our sales team and Whip Mix customers.

    LMT: What stands out to you regarding your customers?

    Myers: The most striking thing about our laboratory customers is their level of energy, dedication and desire to improve their businesses. Rather than hoping digital technology won't affect them, they're rolling up their sleeves, re-inventing themselves and embracing new technology.

    LMT: Tell us more...

    Kelly Fessel Carr

    September 16, 2013

    Read More 4 minute read

  • November 2012
  • Victor Harp: Not Afraid to Roll Up His Sleeves

    In 2004, New Image/Laboratory Solutions became the first 3M ESPE Lava Milling Center on the East Coast. Victor Harp, an up-and-coming waxer/finisher, learned the system and wowed everyone with how quickly he picked up the digital process. "He was like a kid in a candy store playing with the machine and got great results right from the start," says Fay Ashley, Customer Relations Manager.

    The laboratory immediately began accepting outsourcing cases and Harp was chosen to head the department which has since grown to seven staff members and produces up to 600 units a week.

    The success of the department has a lot to do with Victor's work ethic. "Some people just punch the clock but Victor really cares about the work that goes out," says Ashley. For instance, when the new division was first getting off the ground, Victor—a one-man department—frequently put in 70-hour workweeks. More recently, the lab has been experiencing power surges due to weather which cause the milling machines...

    Read More 1 minute read

  • Julian Infante, CDT: a Constant Student, a Natural Teacher

    From a family of educators, Julian Infante, CDT, has both a love of learning and a gift for teaching.

    He earned his Associate's degree from Bates Technical College and eventually joined Modern Dental Lab—then called Northwest Labs—in Bellevue, WA in 2006. Since then, he has earned his CDT in crown and bridge, helped develop the lab's implant and CAD/CAM departments and moved into a consulting role, advising clients on everything from materials to digital impression systems to implants—which is his true passion.

    "I'm fascinated by the high level of precision that's engineered into the implant systems and the amount of accuracy that's required from the technician to complete an implant case successfully," says Infante, Technical Manager.

    To learn as much as he could about the specialty, Infante has taken hours of clinical training at various conferences, is now a member of the AAID, ACP and ICOI, and plans to earn the new CDT in implants next year.

    Infante also helps...

    Read More 1 minute read

  • Monica Daniel: a Fresh Perspective

    Monica Daniel didn't know what a dental laboratory was until she was hired as a bookkeeper at YDL in 2008, but her lack of industry experience has actually given her a leg up.

    "My outside perspective has been extremely beneficial to me because I'm able to look at things in the lab with a fresh eye," she says. "I don't want to do things a certain way just because that's how they've always been done; I try to look at things differently and see where we can streamline workflow or gain efficiencies."

    For instance, when Daniel was looking to take on more responsibility at the lab, she set out to learn about how cases were fabricated and moved through the lab so she spent some time in each department, including the model room. "I noticed some cases just sitting there not being worked on and it turned out that the client did his own model work, but the cases still spent two days in the department just like all the other cases," she says. As a result, the lab now sends those cases on a fast...

    Read More 1 minute read

  • Christian Saurman: Triples the Size of the Family Business

    They say a goldfish will grow commensurate to the size of its fish bowl; if you want it to get bigger, then give it more space. So after Christian Saurman joined his father's orthodontic laboratory—then with 12 employees—he told him, "Dad, all you've got to do is give me a bigger fishbowl. I just need room to grow."

    Eleven years later, the lab employs 35 people and, in 2009 moved into a new 7,000-sq-ft fishbowl...er laboratory.

    "From the time I was bagging plaster at six years old, I knew I wanted to work with my father," says Christian, who earned a degree in computer information systems and marketing before joining the lab in 2001. However, Christian didn't just jump in at the top; his father, Bill, employed the strategy of the United Parcel Service—which makes executives work their way through the ranks—and started Christian in the trenches, cleaning the lab and answering telephones.

    Although Christian spent time in every department and knows how to fabricate...

    Read More 2 minute read

  • August 2012
  • Business Boosters Inside LMT

    Many of LMT's articles stem from things we experience here. When the editorial team cooked up the theme for this month's issue, for example, you might say we were all "steamed up." We, too, have business problems that need to be solved.

    In fact, the last quarter of 2011 was a whopper that tested our mettle but with our issues now behind us, we emerged sleeker and wiser for our trials and tribulations. Sometimes the solution to one problem resolves others you don't even realize are nagging at your heels. Here are some issues we've had that may resonate with you:

    PROBLEM: How can I ensure I'm investing in the right software technologies?

    STRATEGY: Sometimes you can't know what "right" is until you try it. The ideal strategy is one that enables you to test a system before incorporating it. Whenever that's possible, that's the way to go.

    For us, the challenge was to select a Customer Relationship Management (CRM) software program that could be customized for our needs. Because of the customization...

    Read More 3 minute read

  • June 2012
  • A Look Inside Ten Home-Based Laboratories: Technician Turned Do-It-Yourself Marketer

    Three-quarters of home-based lab owners responding to LMT's survey are "very satisfied" with their decision to work from home. In addition to the financial benefits, they appreciate the flexibility, relaxed atmosphere and their ability to balance work/home demands more easily.

    Read More 1 minute read

  • March 2012
  • Seven Ways the 'New' Economy is Changing Dentistry

    Perhaps no single event in the last 100 years of dentistry has had a greater impact than the recent recession. Dr. Roger Levin explains how the economy is affecting your dentist-clients and what it might mean for their futures.

    Read More 3 minute read

  • To Overcome Grim Economic Challenges, Laboratory Breathes Life Into Service Effort

    Declining profits and the loss of its largest client would send even the healthiest laboratory reeling. But as a result of its customer-focused plan, Jesse and Frichtel Dental Labs in Pittsburgh, PA, has emerged stronger and poised for growth.

    Maribeth Marsico

    March 12, 2012

    Read More 6 minute read

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