In order to offer a comprehensive suite of CAD/CAM solutions for digital dentistry, Digital Dental Lab and Dental Laboratory Milling Supplies have merged to form Digital Dental. Headquartered in Scottsdale, AZ, the new company offers the leading brands of Crystal® Zirconia, Dental Mill machines and SinterMax ovens.
The four founders—Scott and Anna Atkin of Dental Laboratory Milling Supplies and Kim and Cameron Karpowitz of Digital Dental Lab—have been working closely for years; all are staying on at the new company and are excited about the growth opportunities ahead.
“We are entirely focused on being partners with our customers,” said Kim Karpowitz. “I believe this merger uniquely positions us to continue our leadership role in milled full contour posterior, anterior and implant restorations.”
The merger transaction also provides new capital for growth. It was arranged and led by St. Louis-based Villhard Growth Partners (VGP) which specializes...
- October 2015
Henry Schein’s Labnext is a cloud-based lab management software specifically designed for digital dentistry. The open system integrates with a variety of scanners, design software and practice management software packages and is tightly integrated with the company’s DDX (Digital Dental Exchange).
DDX is a HIPAA-compliant, web-based digital portal that helps labs accept digital files, manage casework digitally and create new lines of communication with clients. The dentists can submit all their digital scans, X-rays and photos via DDX. The laboratory can customize the case submission form and require the dentist to enter specific information, eliminating the need for data entry in the lab and minimizing errors and follow up.Streamline WorkflowWhen a dentist submits a case, the lab receives a notification in the DDX or Labnext software or via email and logs in to start the case. “When I get a case via DDX, an email pops up on my phone and I know right away that I have a...LMT Communications, Inc. · October 21 at 5:10 pm
LMT profiles nine software innovations—many of them new or recently upgraded—that are helping labs upload files faster, reap the benefits of the cloud, increase efficiency, track metrics, accept digital impressions, outsource more easily and enhance their customer service and communication efforts.LMT Communications, Inc. · October 14 at 10:28 am
For years, members of my family—as well as of our staff—have wanted to duck under the table whenever they’d go out to dinner with me. It is so widely known among my friends that I can be, well, a “difficult customer,” that when my sister wrote and sang a song about my restaurant escapades for a surprise birthday party years ago, it was met with uproarious laughter and praise.
There are two very good reasons for my “difficult” behavior: one is that I have dietary restrictions that require me to ask a lot of questions before I order. But the other is that, like everyone else, I work hard for the money I earn and therefore, when I spend it, I expect a certain level of customer service. When I don’t get it, I am vocal when it isn’t delivered.
I speak up because my intention is to help bring the concerns to light so they can be corrected. I think that’s what makes me particularly captivated by the TV show, Undercover Boss. I respect...
- June 2015
- November 2014
Competing on price is not, of course, an unfamiliar reality—production/high volume laboratories have been the perceived competitors of small laboratories for decades. But now, with digital technology available to all size laboratories, the competitive arena enables some laboratories to make a comfortable profit via sheer volume and that is one of the causes of industry-wide price erosion.
As you see from our cover story, The Race to the Bottom is the takeaway mantra of respondents to LMT’s 2014 Fee Survey and it isn’t pretty. Because of price competition—fueled largely by full contour zirconia, which has turned into a commodity of sorts—C&B fees have been mostly stagnant. Many laboratories are churning out more units yet raking in lower profits. Not good.
So what are we going to do to turn things around?
There are no black-and-white solutions but high on the list are:
Focusing on/enhancing your customer service
Increasing your knowledge base
- April 2014
Are you ready to take the plunge and invest in your own digital equipment? Going digital was the name of the game at NADL Vision 21 in Las Vegas in January where speakers offered tips on how to incorporate new technology into the laboratory.
- March 2014
Owners: Hal and Glenda Jones
“Hal and Glenda Jones are exceptional people first, exceptional employers second. I’ve been working here for 13 years and their genuine care for their employees shows throughout the company,” says Mikki Davis, Ceramist at Waco, TX-based Summit Dental Lab, echoing the resounding sentiment of the employees, a third of whom have worked there for a decade or more.
The Joneses believe that each employee’s character determines his ability to contribute positively to the team as a whole and enhances the quality of its products and services, as well as the work environment. So, in addition to providing a four-day workweek, outstanding benefits and hundreds of CE hours a year, Summit also offers personal development seminars on subjects such as health, financial management and character development. The package also includes the Employee Assistance Program, which includes visits from corporate chaplains as well as a...
I've been traveling around the country this season and have visited a number of laboratories, manufacturers and educational institutions. As I was passing through the Pittsburgh area, I stopped to visit Nick Hayden at Partial Foundations Dental Lab. Watch for more stories in my Road Trip series throughout the 2014 issues of LMT. ~Judy Fishman
- February 2014
Many laboratories create esthetic restorations, but some owners and their teams are lucky enough to work in facilities that are as beautiful as the work they create.
- January 2014
This year marks LMT’s and LAB DAY Chicago’s 30th birthdays and we plan to celebrate all year long. Come celebrate with us in the pages of LMT, at LAB DAY and online as we take a walk through 30 years of history.
Online, we’re taking our cue from a popular internet trend called Throwback Thursday during which users post old photos. We’re calling ours Throwback Thirty and will be posting photos and snippets from our 30-year history with you every Thursday on The Bridge at LMTmag.com/ThrowbackThirty. But to make it really fun, we want you to join in!
We’d like you to share your recollections of the stuff we post and also post your own “throwback” photos of life in your lab, photos from industry events or stories from the past. Let’s work together, as we always do, to create a living history of all we’ve created and done as the decision makers we are!*
What I didn’t realize 30 years ago was that so many of you were on the same page...
Read More 3 minute read
- September 2013
A year ago, Whip Mix Corp. promoted its Vice President of Manufacturing, Jim Myers, to President of the company, succeeding Allen Steinbock, the grandson of Whip Mix Founder Edmund Steinbock, Sr. This promotion makes Myers the first non-family member President in the company's history. LMT travelled to Louisville, KY, to talk with Myers about his new position and where the company is headed.
LMT: As President, how has your role changed?
Myers: For 11 years, my priority was our manufacturing processes; now, it's more focused on customer needs and opportunities. I have much more interaction with our sales team and Whip Mix customers.
LMT: What stands out to you regarding your customers?
Myers: The most striking thing about our laboratory customers is their level of energy, dedication and desire to improve their businesses. Rather than hoping digital technology won't affect them, they're rolling up their sleeves, re-inventing themselves and embracing new technology.
LMT: Tell us more...
- March 2012
Perhaps no single event in the last 100 years of dentistry has had a greater impact than the recent recession. Dr. Roger Levin explains how the economy is affecting your dentist-clients and what it might mean for their futures.
Read More 3 minute read
Declining profits and the loss of its largest client would send even the healthiest laboratory reeling. But as a result of its customer-focused plan, Jesse and Frichtel Dental Labs in Pittsburgh, PA, has emerged stronger and poised for growth.
Read More 6 minute read
- February 2012
Have an ingenious marketing strategy? Innovative cost-cutting idea? New way to streamline production? Share your best business boosting strategies with over 3,000 of your peers on THE BRIDGE!
- January 2012
- November 2011
- June 2011
- April 2011
Laboratory restoration fees show no significant increase over the last two years, according to LMTâs 2010 Fee Survey.
Read More 5 minute read
Reduced remakes. Technical expertise. Improved communication. Three things almost any laboratory owner would like to have more of, but how? A few progressive laboratory owners tell youâhire a dentist.
Are your technicians stressed, having difficultly concentrating or withdrawing? They may be on the verge of job burnout. Learn how to spot the warning signs and help your technicians survive and thrive when caseloads and overtime are high.
Read More 8 minute read