Check out my first-hand look at Atlantic City!
“We knew we could no longer build a value proposition around technology that can be procured by anyone,” says Lab Owner Mike Hill. Read about his strategies for engaging clients on a new level.
Read More 5 minute read
. . . to be Jolly, yes, but not because the Christmas holiday is two months away. ’Tis because it’s show season and it’s off to an outstanding start with over 1,000 attendees for the first time ever at LMT LAB DAY East! This, despite the fact that there were three other key industry programs the same weekend (Nobel Biocare and Sirona events in Las Vegas and the National Denturist Association’s 9th Annual Conference in nearby Washington, DC)!
Though we had a good feeling about leaving our former location in New York City for the resort town of Atlantic City, NJ, we couldn’t have anticipated a more wonderful weekend experience. The Convention Center Exhibit Hall was bright and airy and enabled us to provide a comfortable and spacious environment. Attendees drove into the area from all directions and, once there, were greeted with balmy weather and the smell of the ocean; a calming departure from the hustle and bustle of midtown Manhattan.
In comparison to years...
Launched this month, Crownbox is an online marketplace where any laboratory or milling center can connect to buy and sell dental milling and printing services. “Crownbox is like an eBay for our industry, connecting buyers and sellers of dental CAD/CAM. It’s a venue for companies that have invested in CNC milling and 3D printing equipment to sell these services and for labs that would like more options when it comes to outsourcing partners. We’ve created a platform that improves access for everyone,” says Alex Frangadakis, Crownbox Founder and CEO.
Crownbox enables laboratories to order milled abutments, bars, crowns, printed models and partials, etc., from multiple milling centers simultaneously. Users can drag-and-drop .stl files, enter case details, submit orders and track cases at different locations and order status all within a single platform.
For sellers, Crownbox offers a new marketing opportunity and distribution channel. Milling centers can set up a free...LMT Communications, Inc. · October 20 at 2:14 pm
Your website is a reflection of your laboratory; many times it’s the first impression a potential client will have of your lab. Jordon Comstock offers tips to keep in mind when designing your website.
A record-breaking crowd welcomed LMT’s LAB DAY East to its new Atlantic City, NJ venue on September 19. More than 1,020 attendees flocked to the Atlantic City Convention Center for a jam-packed day of education, networking and comparison shopping.
Read More 5 minute read
Social media is a relationship-focused, human-to-human marketing approach that can open up communication between you and your customers. Author Mark Schaefer offers some tips to help you take on the social media world headfirst.
Respondents to LMT’s 2015 Marketing Survey are using new as well as tried-and-true strategies to cement client relationships, boost loyalty and increase referrals.
Read More 6 minute read
In our Ask SCORE column, George Obst, certified SCORE mentor and retired CEO and Founding Partner of Dental Services Group, addresses how to create a market-driven organization.
As part of our ongoing State of the Industry 2015 coverage, LMT Editors visited the world’s largest dental show to bring you the scoop on the latest product and process innovations worldwide—including digital dentures, laser milling and more—and what else is coming down the pike for the U.S. market.
Read More 21 minute read
“We make products to improve people’s lives and we’ve spent years mastering our craft. Digital is the loss of a rewarding lifestyle we had been looking forward to,” said Jim Glidewell, President and CEO of Glidewell Laboratories, during his State of Dental Technology presentation at the 89th Annual Cal-Lab Meeting held at the Westin Michigan Avenue. “This isn’t where I thought I’d be either, but our priority hasn’t changed: our core mission must be to make the best restorations possible.”
Noting that lab owners, himself included, have an obligation to advance the industry and promote the career growth of their employees, Glidewell urged attendees to embrace the changes affecting dental technology. “The word for the future is ‘adaptation.’ Just like the Industrial Revolution, digital is here to stay,” he emphasized. (Watch for more on Glidewell’s take on the state of the industry in LMT’s May issue.)
A surge of digital technologies, the corporatization of dentistry and omnipresent insurance woes are just a few of the challenges impacting your dentist-clients. As part of our State of the Industry 2015 survey coverage, LMT polled 80 dentists from around the country to get their perspectives on these trends and more. Here’s what they had to say.
They’re hesitant about digital impressionsAlthough 41% of laboratories are equipped to accept digital impressions, dentists have been slower to adopt the technology: labs receive digital impressions from only 6% of their clients. While many dentists acknowledge that digital impressions are likely the future, those who aren’t ready to adopt the technology most often point to the high cost and what they say is a questionable return on investment.
“I believe there are benefits to digital impression systems, but like all of the amazing opportunities in digital dentistry today, a purchase has to be carefully...
Read More 4 minute read
Fifty-five percent of our State of the Industry 2015 survey respondents have recently changed their business model to increase profitability, gain new clients and be more competitive. Five of our respondents share their stories.
Read More 6 minute read
CAP is now Amann Girrbach’s premier partner in North America, selling the complete line of AG equipment, material and tools, as well as enhancing training and customer support.
By taking risks, going outside their comfort zone and reinvesting in their laboratory, Greg and Diane Nash, Owners of Nash Dental Lab, have managed to thrive in an ever-changing laboratory market.
The first part of LMT’s comprehensive, multi-issue State of the Industry 2015 coverage offers an in-depth look at the key trends impacting laboratory operators today.
Read More 11 minute read
- November 2014
LMT taps into the expertise of 20 laboratory owners and managers from all size labs who’ve successfully incorporated digital technology into their operations, offering real-life experiences and tips on what we all wish we would have known before taking the plunge.
Read More 19 minute read
Competing on price is not, of course, an unfamiliar reality—production/high volume laboratories have been the perceived competitors of small laboratories for decades. But now, with digital technology available to all size laboratories, the competitive arena enables some laboratories to make a comfortable profit via sheer volume and that is one of the causes of industry-wide price erosion.
As you see from our cover story, The Race to the Bottom is the takeaway mantra of respondents to LMT’s 2014 Fee Survey and it isn’t pretty. Because of price competition—fueled largely by full contour zirconia, which has turned into a commodity of sorts—C&B fees have been mostly stagnant. Many laboratories are churning out more units yet raking in lower profits. Not good.
So what are we going to do to turn things around?
There are no black-and-white solutions but high on the list are:
Focusing on/enhancing your customer service
Increasing your knowledge base
- October 2014
Once she arrived in Arizona last fall, LMT Publisher Judy Fishman visited Scott Atkin, Owner of Creative Milling Dental Laboratory and CEO of Dental Lab Milling Supplies, LLC, in Scottdale, AZ, just as Bentley, Atkin’s massive Bernese Mountain Dog, was headed out for a walk with one of the staff members. Atkin “struck gold” in 2007 by adding a retail component to his business model to stay ahead of what’s trending and increase his revenue base.
“The focus for labs these days needs to be on creating win-win opportunities for themselves and their clients,” says Scott Atkin, Owner, Creative Dental Laboratory, in Scottsdale, AZ. “We know we’re moving evermore toward automated—and more commoditized—processes so, to me, that means we need to expand our services.” That’s exactly what Atkin did; in his case, offering products not to dentist-clients but to other laboratories.
It happened in one of those “meant to be”...
- September 2014
As a result of rapid growth in its digital services, Albensi Laboratories was bursting at the seams. Now, its new building features a well-organized layout, energy-efficient systems and room to grow.
In addition to technical support, marketing personnel and a scanner repair area, 3Shape’s new east coast facility in Warren, NJ, features training rooms for technicians to test drive and learn about 3Shape scanners and dentists to get familiar with the TRIOS Digital Impression System.
- June 2014
SEO ensures that your target audience has the ability to quickly find your laboratory’s website through a search engine; it’s what gets your website found and helps build traffic to your site.