H&O Dental Lab: Open Communication a Priority
Posted Mar 27, 2014, Published March 2014
Owner: National Dentex; Lab President: Lynn Jenkins
“H&O Dental Lab valuescomplete honesty and trust; open, two-way communication; mutual respect; individual accountability; and total commitment. Management always acknowledges team member accomplishments such as first, fifth, 10th, 15th, 20th and 25th anniversaries; perfect attendance; and achieving CDT certification. We also have monthly themed events for various holidays and traditions.
To ensure open communication, we have morning huddles, a 15-minute meeting during which each section leader discusses the upcoming day; weekly department meetings; and quarterly lab-wide meetings. To encourage people to share their ideas, the lab recently installed a suggestion box and conducts team surveys and focus groups to measure the effectiveness of communication strategies and discuss ways to further encourage open-door policies. Everyone’s voice is valued, and that makes me feel like a part of the team and appreciated. It gives me the chance to share my ideas and possibly help the lab grow and create more opportunities down the road.”
~Tony Huertas, Practice Support Manager, H&O Dental Lab
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