DSG Davis Laboratory: Happy Workers are Productive Workers
Posted Apr 02, 2014, Published March 2014
Owner: Dental Services Group; Area Vice President: Kim Jones
Twice named one of West Michigan’s 101 Best and Brightest Companies to Work For, DSG Davis has found numerous ways to create a work environment where employees feel excited about coming to work each day. “Even though we’re owned by a corporation, Dental Services Group, management has maintained a family-like atmosphere,” says Dan Smith, CDT, Crown and Bridge Supervisor.
For example, the lab promotes work-life balance by allowing employees, when feasible, to set their own start time and adjust their schedules when they have appointments during the day. To encourage healthier lifestyles, the lab installed a new vending machine with healthier food options. In its annual walking challenges, employees receive a pedometer and win gift cards based on the number of steps they walk per month.
Employees are encouraged to showcase their artistic talents in numerous contests, including the annual art, parking lot chalk and Easter egg decorating contests. Their professional achievements are regularly recognized and celebrated through company lunches in honor of milestone anniversaries, Employee of the Month, Employee of the Year and Peer Recognition Programs where employees can thank each other for their help with a project or tough case.
Continuing education and training are also paramount. “We develop our employees starting on day one and continue to provide ongoing training to keep technicians current with changing trends in materials, techniques and new technology,” says Kris Bainbridge, PHR, Human Resource Administrator.
Obtaining certification is strongly encouraged and supported with CDT study groups and the lab was one of the first in the country to have technicians receive the NBC’s Certificate of Competency, which can be a stepping stone to certification.
“Dedication is ingrained in every employee, from our 80-year-old part-time maintenance man to our cosmetic ceramist working on a full-mouth rehabilitation case, and every person knows the importance of what he or she does and how it affects the patient,” says Smith. “I appreciate the fact that management takes great care to listen to and meet, if possible, the needs and aspirations of every one of its employees because a happy worker is a productive worker. They build loyalty and trust through acts of kindness and putting their employees first.”
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