Whitney Falkowski · June 18, 2013

Hi Chris, We do our best to try and identify the problem prior to having you send in your furnace for repair to minimize your inconvenience. If you are still having issues, your EP 5000 can be sent in for service & as part of our warranty program, a loaner furnace would be issued.
Posted to IVOCLAR EP 5000 ...PROBLEMS June 18, 2013